1. Store Types

2. Department Store Offers lines of merchandise in three categories: furniture, home furnishings, and general apparel. Offers lines of merchandise in three categories: furniture, home furnishings, and general apparel. Carries high quality merchandise. Carries high quality merchandise. Large buying and sales volume keep prices low. Large buying and sales volume keep prices low. Has higher operating costs- more personnel, extra services, etc. Has higher operating costs- more personnel, extra services, etc.

3. Department Store Examples Dillard's Dillard's JC Penny JC Penny Nordstrom Nordstrom Sears Sears

4. Specialty Store Handles a limited variety of goods, but with an extensive assortment within each variety. Handles a limited variety of goods, but with an extensive assortment within each variety. Doesn’t have as many choices. Doesn’t have as many choices. Personal Service Personal Service

5. Specialty Store Examples Accents Accents Build a Bear Build a Bear Payless Payless Wig Shop Wig Shop Motherhood Maternity Motherhood Maternity

6. Boutiques Are a type of specialty store. Are a type of specialty store. They are small shops that carry unusual, often “arty” merchandise- few of a kind items. They are small shops that carry unusual, often “arty” merchandise- few of a kind items. They go out of business if not properly established. They go out of business if not properly established.

7. Boutique Examples Lee’s Lee’s

8. Discount Stores Are departmentalized retail stores which use many self-serve techniques. Are departmentalized retail stores which use many self-serve techniques. They offer lower prices. They offer lower prices. They are like large box stores and carry seconds. They are like large box stores and carry seconds.

9. Discount Store Examples Ross Ross TJ Max TJ Max Down East Outfitters Down East Outfitters

10. Chain Stores Are a group of stores that are owned, managed, and controlled by a central office. Are a group of stores that are owned, managed, and controlled by a central office. They offer lower prices than department stores. They offer lower prices than department stores. Everyone may be wearing the same thing as you. Everyone may be wearing the same thing as you.

11. Chain Store Examples American Eagle American Eagle Old Navy Old Navy Vanity Vanity Pac Sun Pac Sun

12. Factory Outlet Stores Can be similar to manufacturer-owned stores. Outlets appeal to buyers looking for a good buy. Can be similar to manufacturer-owned stores. Outlets appeal to buyers looking for a good buy. They carry overruns and seconds. They carry overruns and seconds. The customer has to travel farther; the latest styles are not always available. The customer has to travel farther; the latest styles are not always available.

13. Factory Outlet Store Examples Nike Outlet Nike Outlet Carter’s Outlet Carter’s Outlet Gap Outlet Gap Outlet Tommy Hilfiger Outlet Tommy Hilfiger Outlet

14. Electronic Shopping Shopping over the Internet. Shopping over the Internet. The customer can stay in the comfort of his/her own home. The customer can stay in the comfort of his/her own home. Special closeout pricing is available. Special closeout pricing is available. The customer can not try on items and must pay shipping. The customer can not try on items and must pay shipping.

15. Electronic Shopping Examples JC Penny JC Penny Old Navy Old Navy Gap Gap E-bay E-bay

16. Manufacturer-Owner Store sells only items made by the manufacturer. Store sells only items made by the manufacturer. Similar to Factory Outlets Similar to Factory Outlets

17. Manufacturer-Owner Examples Wilson Electronics Wilson Electronics Carters Carters Gap Gap

18. Telephone/Mail Order A company that offers a variety of merchandise by catalog. Orders are placed over the phone. A company that offers a variety of merchandise by catalog. Orders are placed over the phone. The customer can’t try on items before purchasing, must pay for shipping; colors and designs may be different after they are received. The customer can’t try on items before purchasing, must pay for shipping; colors and designs may be different after they are received. Also known as direct-mail marketing Also known as direct-mail marketing

19. Telephone/Mail Order Examples Chadwicks Chadwicks JC Penny JC Penny Spiegel Spiegel