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Delivering Exceptional Customer Service. Customer Service Should Be… Pain Free Proactive Personalized Productive.

Published byPaul Solomon Arnold Modified over 8 years ago

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Presentation on theme: "Delivering Exceptional Customer Service. Customer Service Should Be… Pain Free Proactive Personalized Productive."— Presentation transcript:

1 Delivering Exceptional Customer Service

2 Customer Service Should Be… Pain Free Proactive Personalized Productive

3 Customer Contact is a Moment of Truth Upon first meeting, opinions are immediate formed about us and our organization They will decide in 7 seconds from 11 impressions whether they: Like you Dislike you Indifferent

4 11 Impressions Cleanliness Engaging Credible Knowledgeable Responsive Friendly Helpful Understanding Courteous Confident Professional

5 Professionalism Positive Attitude Work Ethics Etiquette

6 Communication Verbal Written - email, letters, memos Non-Verbal Language Confidentiality

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