1. www.krcresearch.com Microsoft ‘Millennials in Automotive Survey 2009’ Survey of Adult “Millennials” 18-27 years old

2. www.krcresearch.com Survey Methodology DATA COLLECTION DATES:January 5 – 12, 2009 METHOD:Online survey SAMPLE SIZE:400 adult “Millennials” 18-27 years old MARGIN OF ERROR:+/- 4.9% at the 95% confidence level

3. www.krcresearch.com Detailed Findings

4. www.krcresearch.com Vehicle ownership Please indicate whether you currently own, lease or drive regularly or daily a car, truck, or SUV?

5. www.krcresearch.com Importance of adopting customer service tools Please indicate how important you think it is for automotive companies to adopt the following technologies to better serve you as a customer or potential customer – very important, somewhat important, not too important, or not important at all? % saying “important”

6. www.krcresearch.com Preference when communicating with company or dealership When you have to interact with your automotive company or dealerships, which way would you prefer the most when you have to communicate with them?

7. www.krcresearch.com Activities when comparison shopping Please indicate if you would do any of the following activities when comparison shopping for an automobile or dealership in the future? % saying “yes”

8. www.krcresearch.com Current work environment Which of the following choices comes closest to describing your current work environment?

9. www.krcresearch.com Total breakdown: Very important -45% Somewhat important - 41% Not too important – 10% Not important at all – 4% Importance of newer, innovative technology Please indicate how important the ability to work with newer and innovative technology or services is or will be to you when you are deciding to consider job opportunities in the future?

10. www.krcresearch.com EMPLOYED – Expectations of technologies and services Regardless of where you currently work, please indicate if you would expect to use any of the following technologies or services within your current workplace? % saying “yes”

11. www.krcresearch.com NOT EMPLOYED – Expectations of technologies and services Please indicate if you will expect to use any of the following technologies or services within your workplace once you are employed? % saying “yes”

12. www.krcresearch.com Perception of Automotive Industry Please indicate how well you believe the following statements describe the automotive industry – very well, somewhat well, not too well, or not well at all? % saying “well”

13. www.krcresearch.com Appendix Past research findings & profile

14. www.krcresearch.com Technology they use daily Please tell me if you use any of the following technologies or services on a daily or frequent basis? % saying “yes”

15. www.krcresearch.com Membership to social networking sites Please tell me how many social networking sites such as Facebook, MySpace, etc. you belong to at this time?

16. www.krcresearch.com How often and how long on these sites? From the following list of choices, how often would you say you access your primary or preferred social networking site? From the following list of choices, how much time would you estimate you spend on these social networking sites each time you visit? (Among those who visit)

17. www.krcresearch.com Age 18 - 2034 21 - 23l33 24+34 Respondent Profile (Automotive Survey Education Some high school11 High school graduate24 Some college Graduated from college or more 44 20 Region East/Northeast18 Midwest22 South35 West25 Race White66 Latino/Hispanic18 Asian-American7 Black/African-American10 Other/Prefer not to say5 Employment status Employed50 Not employed50