1. United Nations Economic Commission for Europe Statistical Division Ideas and proposals for developing marketing and dissemination of Gender Statistics Petteri Baer, Regional Adviser, UNECE 13.9.2006 & 31.1.2007

2. Petteri Baer - UNECE Statistical Division Slide 231.1.2007 It happens pretty often  …that producers of statistical information are too content with their products  …believe that there is an “automatic” interest in them  …and thus do not perceive proactive dissemination being important

3. Petteri Baer - UNECE Statistical Division Slide 331.1.2007 How do we perceive ourselves? How do they perceive our services?  Do we know enough about our potential users, our potential customers?  Do we have enough information even on our present users?  Information accessibility on the internet is only part of the solution!

4. Petteri Baer - UNECE Statistical Division Slide 431.1.2007 Searching on Google…  “Equal opportunities” 12 Million answers Ergebnisse 1 - 10 von ungefähr 11'900'000 für Inflation. (0.05 Sekunden)  “Gender” 229 Million answers Ergebnisse 1 - 10 von ungef ä hr 229'000'000 f ü r Business Cycle. (0.29 Sekunden) For USA “ only ” 47 Million For UK “ only ” 57 Million For Switzerland “ only ” 12 Million

5. Petteri Baer - UNECE Statistical Division Slide 531.1.2007 It is important to go ahead with developing marketing activities!  Develop systematic dissemination and marketing activities  More interaction with critical users will bring a positive pressure on performing better

6. Petteri Baer - UNECE Statistical Division Slide 631.1.2007 More work has to be done on…  identification of user and customer groups  developing difference service concepts for different user groups  developing good services reflecting these service concepts  using modern possibilities of visualisation, GIS and customizing the numeric information  developing accessibility in an easy, understandable and user friendly way for all identified categories of users  providing proactive information to existing and potential users about the existence of your gender services & how to get them - efficiently and systematically

7. Petteri Baer - UNECE Statistical Division Slide 731.1.2007 Sub-Conclusion  If you wish to have broad and frequent use of statistical information on gender issues…  you will have to do all the things mentioned above and probably even something more.  As a result you will have development costs and you will have to consider these development costs as an investment for having good or excellent services.  So take care of including dissemination costs into your budget and/or push your dissemination division with active proposals

8. Petteri Baer - UNECE Statistical Division Slide 831.1.2007 To develop efficient service concepts may not be all that easy in the jungle of information

9. Petteri Baer - UNECE Statistical Division Slide 931.1.2007 Why segment customers? Shouldn’t we serve everybody equally?  Different customer segments have different need structures of statistical information.  Everybody benefits from developing the services and increased service ability according to institutional need structures! Media Government bodies Local administration bodies Corporations and enterprises Research institutions Educational institutions NGOs Others

10. Petteri Baer - UNECE Statistical Division Slide 1031.1.2007 Dialogue with customer and analysis of customer behaviour More information about present and forthcoming needs of the customer More efficient marketing and service profile to customer The value of the customer relationship grows for both parties Willingness of both parties to invest both time and money in building the customer relationship Growth of customer loyalty and consolidation of the customer relationship More activities responding to real customer needs More efficient customer contacting and a decline of contacts made in vain A LEARNING CUSTOMER RELATIONSHIP

11. Petteri Baer - UNECE Statistical Division Slide 1131.1.2007 Conclusion  “A demanding customer is like a grain of sand within the mussel. It doesn’t feel good but the result may be a beautiful pearl!” Courtesy to Jarmo Lehtinen, Finnish CRM specialist

12. Petteri Baer - UNECE Statistical Division Slide 1231.1.2007 And remember!  Only used statistical information is useful statistical information!  Thank you for your attention!  petteri.baer@unece.org