1. The communication process model

2. An individual has an idea to communicate
SENDER

3. The idea is encoded Perception SENDER
Self-concept
Family
Culture
Skills
Feelings
Attitudes
Values
SENDER
Individuals encode ideas according to their own unique perceptions – Field of Experience!

4. The encoded idea is sent in a message
SENDER Self-concept Family Culture Skills Feelings Attitudes Values
RECEIVER Self-concept Family Culture Skills Feelings Attitudes Values
MESSAGE
To a receiver who decodes it according to different individual perceptions – Field of Experience!

5. SHARED FIELD OF EXPERIENCE
Sender and Receiver should both strive to find areas in their field of experience which they share.
Shared fields of experience allow both the sender and receiver to understand the messages’ intent and direction.
This can help to eliminate conflict.

6. The receiver responds with feedback
SENDER Self-concept Family Culture Skills Feelings Attitudes Values
RECEIVER Self-concept Family Culture Skills Feelings Attitudes Values
MESSAGE
FEEDBACK
Feedback helps to ensure that the message received has been decoded correctly

7. Channel - the means of conveying the message
SENDER Self-concept Family Culture Skills Feelings Attitudes Values
RECEIVER Self-concept Family Culture Skills Feelings Attitudes Values
MESSAGE
FEEDBACK
CONTEXT
Environment - the situation, environment or circumstances of the communication
Channel – the method of communication used

8. Interference
INTERFERENCE
CHANNEL
SENDER Self-concept Family Culture Skills Feelings Attitudes Values
RECEIVER Self-concept Family Culture Skills Feelings Attitudes Values
MESSAGE
FEEDBACK
CONTEXT
NOISE - Interference INTERNALLY AND EXTERNALLY changes or distorts the message

9. The communication process is continuous…
CHANNEL
SENDER Self-concept Family Culture Skills Feelings Attitudes Values
RECEIVER Self-concept Family Culture Skills Feelings Attitudes Values
MESSAGE
MESSAGE
MESSAGE
INTERFERENCE
FEEDBACK
FEEDBACK
FEEDBACK
CONTEXT