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Offener Koordinierungsprozess zur Qualitätsentwicklung | Quality and Professionalization – Intermediate.

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Presentation on theme: "Offener Koordinierungsprozess zur Qualitätsentwicklung | Quality and Professionalization – Intermediate."— Presentation transcript:

1 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Quality and Professionalization – Intermediate Results of a national German Coordination Process Martina Pohl, Peter C. Weber Heidelberg University, IBW

2 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Overview Problem of strengthen the pattern Quality and Professionalisation Quality as Result of a negotiation process - The coordination process: The recommendation of the nfb Combined approaches to quality A set of quality criteria The quality development frame and experience from bringing it to practise

3 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Professionalization in our field is about establish more clear and stronger patterns. How can we identify, if the pattern has reached professionalized status? 3 on level of counsellors: If the engagement as a counsellor is based on professional behaviour, competence, reflection and continuing development… on level of counsellors: If the engagement as a counsellor is based on professional behaviour, competence, reflection and continuing development… on policy level: if responsible actors make a clear statement on institutions that support professional guidance/counselling…. on individual level: If clients know what he/she can expect.... on organisational level: If a provider knows and respects the need for proper environment that allows professional service… on science, universities?

4 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Policy context and approach

5 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Quality and professionalisation where no one is in charge The situation in the field of Guidance in Germany is very diverse and we asume, that no one is in charge for the issue Cooperation and coordination needs commitment to give up partly their authonomy and engage for a common good See also Crosby & Bryson: Leadership for a common good in a shared power world (2005)

6 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Quality-Criteria as result of a negotiation process

7 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Nfb Koordination IBW Scientific base WG1 Standards & Competence Project-PartnerWork-groups WG Quality development Coordination-Board Policy makers, Experts, Stakeholders Experts from the field Transfer Piloting and discussion with practise (Praktitioners and Organisations) Transfer

8 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Process of developing a quality pattern Flipchart

9 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net The quality approach

10 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Existing quality assurance activities in Germany Use of evaluation tools on level of providers Use of QMS in some organizations that also offering guidance Use of standards and other tools in BA (PES) Initiative toward quality concepts in Länder (16 Federal States) Standards developed by professional associations - > No consistent model or approach

11 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Cirtieria for professional practise Professional practise can be described by criteria The quality approach shall reflect these criteria to foster professionalisation (instead of undermining it) Such criteria are for instance –The process is based on the interest of the Klient –Methodology has an scientific base and is proved by practise –Employed practitioners have a certain qualification –The service and the processes are transparent for Klients and interested actors –... The Idea is, to anchor criteria of professional practise in the quality appraoch

12 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Different Approaches to Quality Common understanding of guidance/counselling in the field of education, vocation and empolyment Common understanding of guidance/counselling in the field of education, vocation and empolyment

13 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net The Quality Criteria

14 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Criteria on five levels 14 Consultant s System Consulters System Counselling System Organizational Context Societal Context Quality Criteria from a process perspecitive Quality Criteria from a process perspecitive Quality Criteria from the organiational context Quality Criteria from the organiational context Generic Prinziples Intervention techniques Source: Schiersmann/Thiel,2011 Quality Criteria from the societal context Quality Criteria from the societal context Quality Criteria from the consultans perspective Quality Criteria from the consultans perspective Basic Critera

15 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net All Quality criteria reflect different perspecitves All Quality Criteria are formulated in respect of –What the Practitioners shall respect, –What the Organisations/service providers shall respect and –What the policy actors in charge shall respect So alongside all the criteria the tree levels have a responsibility The Criteria can be reached if all actors fulfil their task

16 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net The basic Quality Criteria are: Ü1. Orientation on the clients (interest, need) Ü2. Transparency of the service, Ü3. Ethical base Ü4. Continuing improvement of practise In general: All Quality Criteria are operationalized with indicators The indicators are the base for developing quality assessment and reflexion approaches (available in German) Basic Criteria (Ü – Übergreifend) What is it about? Thera are criteria which are the geneneral base for a hich quality and professional guidance/counselling service. What is it about? Thera are criteria which are the geneneral base for a hich quality and professional guidance/counselling service.

17 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net For the Guidance/Counselling process we defined criteria that reflect important aspects that are proved by empirical studies as well as by practise as effective and basic. The criteria are explicitly open for all kind of services and a wide range of approaches and methods. P1. The counsellor sets up (and maintain) a relationship that is appropriate to the reason of counselling. P2. Clarification of Interest. Counsellor and counselee are clarify the interest/issue and goals for the session P3. Client and Counsellor work together to identify the situation, resources and the goals of the counselee P4. The counsellor supports the counselee in developing solutions appropriately.. Process Criteria (P - Prozess) What is it about? Quality in guidance is based on a professional guidance/counselling process! What is it about? Quality in guidance is based on a professional guidance/counselling process!

18 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net The Criteria descibe the need for qualification, derfined competence and continues development. These criteria combine the set of Quality Criteria with the competence frame that is developed in the process. B1. By means of his/her education and continuous further training and refelxion, the counsellor is able to act in a professional way. The contents of the education and further training match the accredited qualification profile B2. The counsellor acts according to the developed quality criteria/standards, concretises them on his/her own responsibility and reflects his/her work according to these standards Criteria for Cousellors - Berater (B) What is it about? Without professional practitioners no high quality service is possible! What is it about? Without professional practitioners no high quality service is possible!

19 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net These set of criteria define the needs for a organisational environment. They encourage to link the service stronger to the resources etc. and want to rise the awareness that Guidance/counselling needs specific environment. O1. Defined Service and Mission O2. Defined Structures and Service Processes O3. Develop organisational cultur O4. Provide appropriate staff and resources O5. Develop appropriate networks Organisation (O) What is it about? Guidance needs propper organiationsl environmen! What is it about? Guidance needs propper organiationsl environmen!

20 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net These Criteria describe how guidance refelcts on knowledge and information comming from difernt fields in society (e.g. Labour makret, Economy, Education, Law and Funding). And these criteria describe the aspects that set the goals that shall be achieved/supported by guidance (outcomes, effects) Transfer of information Strenghtening self-organisation and career competence Supporting achievement (Education, vocation, work) Supporting social inclusion Gesellschaftliche Rahmenbedingungen (G) What is it about? Legitimacy, impact and success of guidance/counselling activities are strongly linked with the goals and circumstances that are coming from a social background. What is it about? Legitimacy, impact and success of guidance/counselling activities are strongly linked with the goals and circumstances that are coming from a social background.

21 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Questions: Questions, Comments? What is your experience establishment quality-criteria in your context? How do you see the relationship of quality criteria approach and professionalism

22 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Implementing Quality Criteria into quality development in pracitse Experiance form actual pilot projects

23 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Extending the implemetation

24 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Publishing and spreading the reached status Using and validating the Quality Criteria (QMM) and Quality Development Frame (QER) Building structures for transparency of high Quality and professional Services Bounding of (public) funding of services and projects on quality criteria and professional criteria Establishment of validation of practitioners competence Building up a supporting infrastructure Next steps to extend the pattern Quality and Professionalism

25 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Involvement of policy perspective on the different levels. Keep or get the awareness Reached and reachable Grade or intensity of building a new pattern quality and profession Establishment of Institutions that guarantee a continues, open and multi-perspective further development Keep in strong contact with trans-national/European developments Defining the role of Science in such development projects Critical refelction: Where we are, what is the role of research and scientific evaluation

26 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net In a picture: the pattern is establishing...(?) 26

27 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Questions: Questions, Comments What is your experience about science in combination with such hands on and political development projects If Quality development and professionalization is a field of competence for the practitioners. What do you think students should learn in our study programs?

28 Offener Koordinierungsprozess zur Qualitätsentwicklung info@beratungsqualitaet.net | www.beratungsqualitaet.net Thank you very much Kontakt: www.beratungsqualität.net Peter C. Weber pweber@ibw.uni-heidelberg.de


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