1. Department of Education and Training - Schools Westpac Contacts & Checklist

2. Westpac Contacts Page 2 Vic Client Service Types of Enquiries- Signatory Updates Cards- New Facilities Card- changes- signatory, limits, cancel cards, new cards. Changes to Official Bank account. School name changes Online banking – Administrator changes 03 9608 3975 vicclientservice@westpac. com.au Vic Client Service Types of Enquiries- Signatory Updates Cards- New Facilities Card- changes- signatory, limits, cancel cards, new cards. Changes to Official Bank account. School name changes Online banking – Administrator changes 03 9608 3975 vicclientservice@westpac. com.au Business Online Types of Enquiries Reset Passwords Assistance in adding users online Assistance in Administration tasks 1300 655 505 Visa Intellilink Reset Passwords 02 9767 0495 electronicreporting@west pac.com.au Business Online Types of Enquiries Reset Passwords Assistance in adding users online Assistance in Administration tasks 1300 655 505 Visa Intellilink Reset Passwords 02 9767 0495 electronicreporting@west pac.com.au Merchant Helpdesk Types of Enquiries Technical Support Password Resets Stationery Orders Eftpos transactions Terminal Cancellations Statement Requests Settlement enquiries Chargebacks Facility amendments- contact lists, trading name, contact details. 1800 029 749 Merchant Helpdesk Types of Enquiries Technical Support Password Resets Stationery Orders Eftpos transactions Terminal Cancellations Statement Requests Settlement enquiries Chargebacks Facility amendments- contact lists, trading name, contact details. 1800 029 749

3. Checklist Page 3 New Principal- forms to be completed High Yield account - complete “Notice of Authority for addition to persons authorised ”form * to add new principal and delete outgoing from signatories. Card Facility – complete “Authorised Signatory/Verifying Officer Nomination” form * to add new principal and delete outgoing from signatories Card Facility- for new card complete “Electronic Cardholder Cover Letter & Electronic Cardholder Application Spreadsheet” Card Facility- complete “Commercial Card- Card Cancellation Request”- outgoing Principal. Online Banking to view bank statements for High Yield account – complete “Nominate an administrator “ form Merchants- advise Vic Client Service team of new authorised contact

4. Checklist Page 4 Staff Changes- forms to be completed Card Facility- complete for new staff requiring a Card “Electronic Cardholder Cover Letter & Electronic Cardholder Application Spreadsheet” Card Facility- complete for outgoing staff with Card “Commercial Card- Card Cancellation Request” Card Facility – complete if relevant to add/delete “Authorised Signatory/Verifying Officer Nomination” form High Yield account – complete if relevant to add/ delete staff “Notice of Authority for addition to persons authorised ”form Online Banking to view bank statements for High Yield account – complete if relevant to add/delete an Administrator “Nominate an administrator “ form

5. Checklist Page 5 Change to Official Account – forms to be completed HYIA & BPay - complete “Amendment of Schools Official Bank Account” advice letter Card Facility- complete “Request Direct Debit” form Merchants- completed ‘Merchant- Request to Amend Account Details” form * please note that all the above change requests will be loaded directly into Quickservice, using forms that are accessible via this portal.

6. Westpac Victorian Government Forms Website Page 6 The below site is for the Victorian state government and agencies to provide both information and to assist with your transactional banking requirements, and the forms that are commonly used. Required forms are available on the below Website and via the Quickservice portal, with the exception of the Change of Official Account advice letter. Some e- forms will also be available to you via Quickservice. https://www.westpac.com.au/corporate-banking/vic-government/ Logon: vicgov Password: westpac2https://www.westpac.com.au/corporate-banking/vic-government/

7. Westpac Victorian Government Forms Website Page 7

8. Quickservice Page 8 QuickService is Westpac Institutional Banking's online portal which has been purpose built for agencies of the Victorian Government to initiate and manage service requests directly to their Westpac Client Service Team.

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