1. Using Data to Improve System and Organizational Effectiveness Buck Evans Assistant Superintendent for Operations

2. In God WE Trust Everyone else bring data

3. Understanding Data is the Difference Between… Opinioneering and Engineering

4. Understanding Data is Knowing the Difference Between… Special Cause and Common Cause

5. Understanding Data is Understanding Systems Realizing that - 94% - 96% of the problems are system problems Realizing that - 4% - 6% of the problems are people problems