1. A Journey of Culture Change
By George Farrell

2. PEOPLE CAN MAKE THE DIFFERENCE
PEOPLE GET HURT
PEOPLE CAN MAKE THE DIFFERENCE

3. Display Screen Equipment
MPS
Workplace
Transport
HSG 65
Display Screen Equipment
Manual Handling
PPE
Safe Systems
Of Work
Risk Assessment
COSHH
PUWER

4. PEOPLE
TO MAKE A FUNDAMENTAL SUSTAINABLE CHANGE IN ACCIDENT PERFORMANCE ORGANISATIONS NEED TO UNDERSTAND THEIR PEOPLE AND INVOLVE THEM IN THE IMPROVEMENT PROCESS !

5. “Customs and Practices”
What is culture ???
Culture is a way of life of a group of people - the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them, and that are passed along by communication and imitation from one generation to the next
“Customs and Practices”

6. This give rise to the Spice Girls Syndrome !
It’s the way we do things here !!!!
The safe way or the unsafe way ??
Our hidden values and beliefs !!!!
This give rise to the Spice Girls Syndrome !

7. What we get is what we really really want !

8. PERHAPS MORE CONTROVERSIALLY
WHAT WE GET IS WHAT WE ARE PREPARED TO ACCEPT !

9. Dealing with the whole iceberg
Attitudes
Beliefs
Values
Visible
Invisible
Behaviour
Thinking 9

10. Culture? Different VALUES and BELIEFS Different ATTITUDES
Different BEHAVIOURS
Different CULTURES

11. Get the job done at all costs
Getting the job done
Values
INFLUENCE
Attitude
INFLUENCE
Behaviour
Beliefs
Get the job done at all costs
Job gets done – no one gets hurt
Accidents happen to others are inevitable
Consequences
Unsafe behaviour
Increased accident
potential

12. Values Attitude Behaviour Believes Consequences Keeping people safe
INFLUENCE
Attitude
INFLUENCE
Behaviour
Believes
Get the job done safely
All accidents
are preventable
Safe behaviour reduced accident potential
Consequences

13. ORGANISATIONS AND THEIR MANAGERS ARE RESPONSIBLE FOR THE CHOSEN PATH!!!

14. Get the job done at all costs Get the job done safely
Values
INFLUENCE
Attitude
INFLUENCE
Behaviour
Believes
Be aware 80% of communication is non verbal
Get the job done at all costs
Get the job done safely

15. Managers talk about the things that are important to them, people get meaning from this and make decisions on how they carry out tasks !
Safely or Unsafely

16. WHEN IT COMES TO ACCIDENT PERFORMANCE THEREFORE WE GET DIFFERENT RESULTS !

18. Some basic beliefs I do not go to work and expect to get hurt.
I do not believe that anybody should expect to go to work and get hurt.
People get hurt
Causes individual pain and suffering
Upset and heartache for the family
Despite industry myth - nobody is invincible - the male macho image must be eliminated.
Every single employee has an invaluable contribution to make.

19. Regulation Led
Management Led
People Led
Culture
Culture

20. MANAGEMENT ATTITUDE AND INFLUENCE
Critical to Success 20

21. Stars A t Players i u d e Well Poisoners Influence Good Walking Dead
Poor
Low
Influence
High 21 21

22. MANAGERS, AT ALL LEVELS, ARE CRITICAL !22

23. ALL MANAGERS HAVE INFLUENCE Stars A t i u d e Well Poisoners Influence
Good
Stars A t i u d e
ALL
MANAGERS
HAVE
INFLUENCE
Well Poisoners
Poor
Low
Influence
High 23

24. ALL EMPLOYEES HAVE INFLUENCE Stars A t i u d e Well Poisoners
Good
Stars A t i u d e
ALL
EMPLOYEES
HAVE
INFLUENCE
Well Poisoners
Poor
Low
Influence
High 24

25. Stars GOOD ATTITUDE – HIGH INFLUENCE
Always wears PPE and encourages others to do the same
Play an active role in RA reviews and updating of SSOW
Always stop somebody who they see working unsafely
Never walks past an unsafe act
High perception and understanding of near misses
Recognises that they CAN make a difference
Believe that all accidents are preventable
GOOD ATTITUDE – HIGH INFLUENCE 25

26. WELL POISONERS
POOR ATTITUDE – HIGH INFLUENCE 26

27. WELL POISONERS Only ensure rules are followed when it suits
Set a bad example in their own behaviour
Might say “You don’t do that your not safe, leave it to me
Turn a blind eye when it suits
Allow horseplay in the workplace
Encourage people to work unsafely when it suits
See RA & SSOW as a nuisance
Value getting the job done above everything
Believe that accidents are inevitable and the fault of the individual 27

28. Players GOOD ATTITUDE – LOW INFLUENCE Concerned about their own safety
Understand the importance of following SSOW
Always wear their PPE
Work in a safe manner most of the time
Ignore their mate who is working unsafely
Do not think that they can make a difference
GOOD ATTITUDE – LOW INFLUENCE

29. Walking Dead ! POOR ATTITUDE – LOW INFLUENCE
Do not think safety is important
Often do not wear PPE
Only work safely when being watched
Would not recognise a near miss
Thinks accidents are inevitable
POOR ATTITUDE – LOW INFLUENCE

30. A Galaxy Of Stars Everybody has a good attitude
Everybody has influence

31. ONE OF THE KEYS TO THE “HOLY GRAIL”

32. FRONT LINE MANAGERS OPERATING ON SHIFT

33. Engaging and gaining commitment from FLM is essential to underpinning the desired culture – in the middle of the night THEY set the standard !

34. Felt Leadership – What is it ?
DOING: The right things
DOING AND BEING SEEN: People aware of your influence and actions being directed at the right things
DOING AND BEING SEEN AND BEING BELIEVED: People feeling your leadership and actions directed at the right things and sensing that it really matters to you

35. LEARNING TO DRIVE Unconscious incompetence Conscious incompetence
We do not know what we cannot do
Conscious incompetence
We know we cannot do it
Conscious competence
We know we can do it and are aware
Subconscious competence
We are on auto-pilot DANGER !!!!!!

36. “Consciously Competent Zone ?”
The Challenge How do we ensure that people spend ALL of their time in the
“Consciously Competent Zone ?”

37. In 2002 at the start of the “Behavioral Change Programme” Hollins identified a vision for 2005 -
Hollins Vision for TO HAVE CREATED AN ENVIRONMENT WHERE EVERYONE FEELS AND DEMONSTRATES RESPONSIBILITY FOR THEIR OWN AND THEIR WORKMATES SAFETY BEHAVIOUR

38. Safety Marshall Reports
People have been generally working to a good safety standard and it is good to see more people showing concern for their own and their mates safety.
Jools Higham

39. Hollins Vision for 2008
TO HAVE CREATED AN ENVIRONMENT WHERE PEOPLE WORK TO A COMMON SAFE STANDARD.
A SAFE STANDARD WHICH REFLECTS HOW TASKS ARE COMPLETED AND WHICH HAS BEEN DEVELOPED WITH THE INPUT OF THE PEOPLE ACTUALLY DOING THE TASKS.

40. Why do I think we are moving in the right direction?
A winderman judged by his peers to be carrying out an unsafe act was approached by them, the situation was discussed and a change in behaviour agreed and implemented - only later in the shift was the shift manager advised of what had happened, he had no direct involvement.

41. Why do I think we are moving in the right direction?
At a recent Safety session with a shift team they considered that the only thing holding them back was -
THEMSELVES AND THEIR ATTITUDES

42. HSE Climate Survey 1999 v 2002

43. HSE Climate Survey 1999 v 2002 v 2004

44. It means EVERYONE, working together, can make a difference !
What does it all mean ?
It means EVERYONE, working together, can make a difference !

45. Please remember Safety is not about initiatives which run for a week or a month
IT’S A WAY OF LIFE !!

46. “Customs and Practices”
What is culture ???
Culture is a way of life of a group of people - the behaviors, beliefs, values, and symbols that they accept, generally without thinking about them, and that are passed along by communication and imitation from one generation to the next
“Customs and Practices”

47. Some Keys to Success Stable Environment Good foundations
Considered Risk Assessments – gap analysis carried out against regulations and guidance.
Effective SSOW that people can and do follow.
Managers who display
“Visible Demonstrated Leadership”
Value Safety Reps and support them fully
Involve everyone in the process
Understand people, talk openly and honestly

48. If this is a journey how far do you have to travel to know that you have achieved the ultimate destination of a totally safe environment ?