1. Dr Adrian Stavert-Dobson Head of Clinical Risk Management, BT Key themes in Clinical Risk Management

2. © British Telecommunications plc 2 BT Health background Local Service Provider and System Integrator Deploy national and local systems Includes: National Spine and N3 RiO Community and Mental Health Cerner Millennium EPR PACS Pathology FluLine Mobile Health Worker TeleHealth/TeleCare Interoperability

3. © British Telecommunications plc 3 CRM Team Background CRM Team established in 2004, prior to standards Ensure we protect patients and protect BT Deliver around 100 safety documents per year Provide external CRM consultancy in UK and abroad Deliver a CRM course to NHS Trusts Run the only CRM blog One of the most experienced suppliers in the UK

4. © British Telecommunications plc 4 Key lessons we have learnt It’s hard to get started Configuration is design Engage early, get management buy-in Manage organisational boundaries Use the Standards and understand the subject

5. © British Telecommunications plc 5 Areas with room for better understanding How to document safety issues Role of CSO How to use a risk matrix properly Hazard log versus risk/issue log How to gather evidence efficiently Risk management post go-live

6. © British Telecommunications plc 6 Useful links Clinical Risk Management Blog BT ISB 0160 onsite training course Linked in adrian.stavert-dobson@bt.com

7. Questions 7 © British Telecommunications plc

8. bt.com/globalservices © British Telecommunications plc 8