1. 1 Department of Health Professions Board Training October 22, 2008 Sandra Whitley Ryals, Director

2. 2 Department of Health Professions Getting a Sense of the Agency Overview An Executive Branch agency within the Secretariat of Health and Human Resources Approximately 250 Employees 14 Boards –13 Health Regulatory Boards & 1 Board of Health Professions 6 statutory advisory boards and one joint committee Standing and ad hoc committees and panels 163 board members appointed by the Governor Health Practitioner Intervention Program Committee Prescription Monitoring Program Advisory Committee Healthcare Workforce Data Center

3. 3 Who do we regulate: and how? Who We Regulate for Standards? Physicians, nurses, pharmacists, dentists, counselors, clinical social workers, psychologists, audiologists, speech pathologists, allied health providers, physical therapists, nursing home and assisted living administrators optometrists, veterinarians, funeral directors and embalmers How We Regulate In the Public Interest? DHP Issues initial and renewal licenses, requires continuing education, receives, investigates, and adjudicates allegations of misconduct, and provides information about practitioners. Safe Access for 7 million Health Care Consumers Licensure & Discipline for 297,000 providers 13 Boards for Discipline Oversight, plus One Multidiscipline Board Department of Health Professions

4. 4 Board and staff together make the process work DHP Credentials Public Allegations = Staff Investigates Boards Determine Professional comes into system Department of Health Professions

5. 5 Virginia’s thirteen health regulatory boards are administratively housed within the Department of Health Professions. For a host of information about the Department and each board and their over 90 different regulants go to: www.dhp.virginia.gov »Audiology & Speech-Lang. Path. »Counseling »Dentistry »Funeral Directors & Embalmers »Health Professions »Long-Term Care Administrators »Medicine »Nursing »Optometry »Pharmacy »Physical Therapy »Psychology »Social Work »Veterinary Medicine Department of Health Professions

6. 6 Agency Mission To enhance the delivery of safe and competent health care by licensing qualified health care professionals, enforcing standards of practice, and providing information to both practitioners and consumers of health care services. Department of Health Professions

7. 7 Role of the Department: Policymaking Assist in the Development of Regulations Approve Regulations in Accordance with Executive Order Legislative Liaison to the General Assembly Implement Policy of the Executive Branch

8. 8 Department of Health Professions Role of the Department: Enforcement Receive complaints against practitioners Provide investigative and other enforcement services Report on the nature of cases Suspend licenses: felony convictions loss in other states bad checks Toll Free Complaint Number 1-800-553-1560

9. 9 Department of Health Professions Role of the Department: Financial Budget Collects fees Accounts for and reports all revenue and expenses Procure and contract for services

10. 10 Department of Health Professions Role of the Department: Administrative Provide staff Comply with Personnel Act Combine administrative services Information Technology Liaison to other state agencies Other duties assigned by the Governor

11. 11 Department of Health Professions Specific Duties of the Boards Examine or cause to be examined applicants Provide budget input Publish newsletters Participate in association of regulatory boards Propose legislation Conduct studies Collect and report information

12. 12 Department of Health Professions Core Missionof Health Regulatory Boards Make Case Decisions A board’s judicial capacity. “Determinations that, under law or regulation, a party is in violation or in compliance with requirements for obtaining or retaining a license”. Develop Regulations Legislative capacity of a board “Any statement of general application having the force of law affecting the rights or conduct of any person.”

13. 13 Department of Health Professions Additional Core Mission for Agency Performance Standards Met from Virginia Performs

14. 14 New Era of Performance Leadership http://www.vaperforms.virginia.gov Department of Health Professions

15. 15 DHP Performs Key performance measures: –Achieve high (97%) customer satisfaction ratings from individuals applying for licensure –Process 95 % of applications for licensure within 30 days of receipt of all necessary materials –Resolve 90% of complaints relating to patient care within 250 days Department of Health Professions

16. 16 Key Performance Action Summary Analyze data to include current status and historical trends Identify strategies to move forward in this new era of performance Find methods to streamline processes and increase efficiencies Implement actions to improve outcomes and focus on patient care cases. Department of Health Professions

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18. 18 Virginia Scores Government Performance Project Grades Virginia Ranking in 2008 Money A -MoneyA People APeople Infrastructure B +InfrastructureB Information AInformation Overall A- for performance –top performing rank

19. 19 Department of Health Professions Current Issues in DHP to Deliver on Mission Timely Resolution of Disciplinary Cases Performance Measurement Transparency of Information Technology Innovations & Challenges Organizational Creativity Shortages & Data Needs

20. 20 Department of Health Professions Questions? Comments? Thank You! Sandra Whitley Ryals, Director