1. Using the Internet as a Service Tool

2. How can the Internet help a Technician? Instant access to technical information provided by manufacturers Locating specialty parts or products Getting technical support via email Accessing training information Researching upcoming seminars and conferences in a local area

3. Finding a job Locating and buying specialty service tools Locating manufacturers, manufacturers reps, distributors and wholesalers Buying parts and supplies off hours Obtaining driving directions to a customer or to a seminar How can the Internet help a Technician?

4. Accessing Technical Information Some manufacturers will publish technical information on their products Such as compressor curves, capacity charts, troubleshooting charts and replacement parts information This information can be printed for future use For example:

17. Locating Specialty Parts & Products The Internet can be used to find parts for specialty equipment Manufacturers and their distributors can usually be found by searching the Internet This will save a lot of time and phone calls looking for these parts For example:

27. Getting Technical Support Technical support can also be obtained on the Internet Equipment or parts manufacturers can usually be sent an email asking a question about their products The only disadvantage is that this takes time for the manufacturer to respond For example:

32. Accessing Training Information Training manuals, videos, and software can be obtained on the Internet Some manufacturers, distributors and specialty sites offer this material Can be purchased directly using a credit card For example:

41. Researching Upcoming Seminars & Conferences Many sites advertise upcoming seminars and technical conferences These sites can be visited occasionally to find events coming into an area A technician can even register for some of these events online For example:

53. Finding a Job The Internet is a very useful tool to search and find jobs There are many HVAC/R jobs posted on the Internet Technicians can also post their own resume on the Internet while looking for a job For example:

67. Locating & Buying Specialty Service Tools Specialty tools can be located and purchased over the Internet Both new and used tools can be located Makes shopping for tools easy and convenient Usually good pricing can be obtained For example:

74. Locating Manufacturers, Distributors & Wholesalers The Internet can be used to locate a manufacturer, distributor or wholesaler Makes searching for a company quick and easy The company address, phone number and web address will usually be displayed For example:

83. Buying Parts & Supplies HVAC/R parts and supplies can be purchased over the Internet and picked up at a local wholesaler or shipped directly to a contractor An easy way to shop for parts and supplies during off hours when the local wholesalers are closed For example:

90. Driving Directions The Internet can also be used to find driving directions to a customer or to a wholesaler Directions can be printed out and saved for future use Having the zip code for each location makes finding directions easier For example:

95. THE END