1. Measuring Effectiveness and Impact VCSE Employment and Skills Conference 21st May 2014 Matthew Hill, South West Forum

2. By the end of this session you will…  Begin to understand the current context and concepts of outcomes and impact measurement  Begin to reflect on useful principles and resources for evidencing the difference your organisation can make

3. South West Impact Hub Developing a culture of good impact practice Access to Quality, Expert, Independent support:  Advice  Training  Consultancy

4. Social Value Act  The Public Services (Social Value) Act came into force in 2012 and requires public bodies to consider how the services they procure might improve economic, social and environmental wellbeing before the procurement process starts. They also have to consider whether they should consult on these issues.

5. What do we mean by impact? ‘Any change resulting from an activity, project, or organisation. It includes intended as well as unintended effects, negative as well as positive, and long-term as well as short-term.’ (NCVO 2010)

6. Which tools?  Inspiring Impact – over 139 tools  Frameworks:  Social accounting (Social Audit Network), Theory of Change, SROI  Social  Eg. outcomes stars, well-being scales  Economic  Eg. LM3  Environmental  Eg. eco-mapping, EMAS-easy Or develop your own! Be Flexible!

7. Key steps to measuring impact – An Impact Hub approach  Clarifying your aims and objectives  Establishing a theory of change to develop a Monitoring and Evaluation Framework  Evidencing success – adopting a range of approaches:  Quantitative: outputs, outcomes, indicators, impact (long-term),  Qualitative: an outcomes narrative etc.  Determining the net impact of services  Monetisation – a Return on Investment approach  The importance of remaining PROPORTIONATE

8. Mission or Overall Aim: Why an organisation or project exists and the broad effect that it wants to have. A summary of the overall difference it wants to make. Specific Aims: Particular changes or differences the project or organisation plans to bring about for its users Objectives: describe the planned areas of service delivery by which you are going to achieve your aims Outputs: are the direct results of your activities Outcomes: are the significant changes that directly result from your activities Clarifying your aims and objectives - some key definitions

9. Introducing the CES Planning Triangle © Overall aim (Mission) Objectives Specific aims This is why we do our work These are what we do, our activities A planning tool for developing an outcomes monitoring framework

10. Words of change and activity To write aims, use words of change like: To enable … To increase … To improve … To reduce … To write objectives, use active/doing words like: To provide … To run … To support … To offer …

11. The Into Work Project To provide individual support and advice with employment issues To provide training on employment- related skills To produce information on employment opportunities To improve life chances for long-term unemployed people in East London To increase clients’ confidence and motivation To enable clients to find and sustain employment Objectives Specific aims Overall aim To facilitate a support group for clients in work To improve clients’ employment-related skills

12. Evidencing change - developing an outcomes monitoring framework Specific aims OutcomesOutcome indicators Information collection methods When and by whom How to report and use Aim 1 Aim 2 Aim 3

13. Start drawing your own triangle Overall aim (Mission) Objectives Specific aims This is why we do our work These are what we do, our activities

14. Get in touch Charlotte Hanson - charlotte@southwestforum.org.ukcharlotte@southwestforum.org.uk Matthew Hill - matthill@southwestforum.org.ukmatthill@southwestforum.org.uk www.southwestforum.org.uk 01392 247901