1. 1 Training Investment Needs of Hong Kong Managers Ms Christine Choy 12 October 2005

2. 2 Objectives  Explain findings from the HK Government research on competencies  Show how the framework is being supported through training solutions and on the job assignments  Experience sharing on some of successes and challenges experienced along the way

3. 3 What is Competency? Knowledge Attribute Attitude Skills Essential quality of a staff to perform a job effectively

4. 4 How to Build-up a Manager’s Competencies? 1.Reference to academic research 2.Interview with the Industry 3.Examine organization’s needs 4.Examine job nature

5. 5 2005 Survey on the Training Needs of Managers and Supervisors in the Coming Three Years  Survey directed by the Committee on Management and Supervisory Training, Vocational Training Council  Survey conducted from May till October 2005  Interview of Senior Executives of 1,300 companies in Hong Kong ( Success rate 89% ) covering different industries: Banking and Finance, Hotel and Tourism, Manufacturing, Retailing, Information Technology

6. 6 Use of Survey Results  Competencies of managers and supervisors  Cover organizations with Mainland China operations  Results can be used to benchmark training needs of an organization and the development of training programmes to meet the needs

7. 7 What are the core competencies of managers and supervisors in Hong Kong?

8. 8 Core Competencies Leadership Creativity and Innovation Decision Making Negotiation Skills Customer concern Crisis Management Analytical Ability Self-manage Ability

9. 9 Application on Competency Framework - 360 Degree Assessment Assessee Supervisor Sub-ordinate Assessee (Self) Colleague

10. 10 Assessment Procedure Identify core competencies of different position Stage 1 Recommendation on individual and organization development Stage 4 Individual counseling based on the assessment result Stage 3 360 Degree Assessment Stage 2

11. 11 Application on Competency Framework – Provision of Training solutions

12. 12 Dr. K K Lam Principal Lecturer at the Community College of City University