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Introducing Gilt.com FIDELMA HEALY, CHIEF OPERATING OFFICER GILT IRELAND 12 th December 2011
From Fashion to Lifestyle Brand 4
Our Businesses Gilt City Local services and experiences *Gilt Designer ready to wear Contemporary ready to wear Designer footwear & accessories Contemporary footwear & accessories Jewelry Beauty Services *Gilt Man Designer ready to wear Contemporary ready to wear Designer footwear & accessories Contemporary footwear & accessories Sports gear Gadgets Services *Gilt Home Bedding and bath Home decor Dining and tabletop Home office Rugs Electronics Pet Furniture Lighting Outdoor Jetsetter Travel experiences Gilt Japan Designer ready to wear Contemporary ready to wear Designer footwear & accessories Contemporary footwear & accessories Electronics & Appliances *Gilt Children Infant and kids apparel Gear and accessories Toys and games Bedding Furnishings and decor Maternity Gilt Noir Private Site for top members Designer ready to wear Exclusive Experiences Early preview of events Personalized service
Gilt Groupe At-A-Glance MEMBERS 5 Million+ DAILY UNIQUE VISITORS 400,000 PICTURES / DAY 3,000 MONTHLY SHOPPERS 1 Million PACKAGES SHIPPED PER DAY 10,000 FASTEST SELL OUT 0.25 sec. BRANDS 6,000+ DIRECT CONTACTS PER WEEK 12,000 MOST EXPENSIVE ITEM $25,000 6
Gilt’s Offering Three pillars to delivering this experience: Coveted clothing, accessories, home goods, services and travel Simple, fast and fun site experience Personalized shopping The most aspirational shopping experience for a stylish life 7
Do you have a feel now for who we are? A technology Company A retail Company An e-commerce Company A Web Company Recruiting for Gilt
Customer Service Associates What do we look for? Four key areas: Candidates who have an appreciation of the importance of Customer Service Candidates who have natural/instinctive knowledge of how to provide great service to Customers Candidates who can articulate how they have done this in the past Candidates who can provide insight as to what makes the difference 9
Recruiting in Gilt
How to Prepare If you fail to plan you plan to fail 11
How to prepare… Make sure you read the job spec Spell check your CV Research research research. Know the Company you are meeting. Look beyond their website. YouTube, Blogs, social media e.g. some companies have unique recruitment process. This information may be available on the internet Know the industry not just the Company. Speak to people who work in similar roles if you can and try and see the differences and similarities between what they say and what the job spec says Don’t be afraid to what style of interview to prepare for or what you can expect on the day 12
How to prepare… Be prepared to give examples of when you have demonstrated the requirement of the role in your past Talk to family and friends. They will help you think of examples In the interview be sure you say how you will add value to the Company. Think of what makes you different or stand out from the crowd. Think of why we would want you as opposed to any other candidate Be prepared to say why you want the job 13
What makes a candidate stand out It’s when a candidate shares their own opinions of what they consider to be good Customer Service Each interview is unique, each company is different They have already identified that we talk to customers on Facebook. They know we do unscripted calls They have put some thought into the kind of queries they may be handling in the role They regularly give examples without prompting …………In other words they are prepared 14
What makes a candidate stand out Dress – Each company is different. We like less formality but how you present yourself is important to us Body Language – We want engaging people who make eye contact Creativity – In gilt we love creativity. We like people with artistic flair Enthusiasm – We want people who love the company and really want to work with us 15
Career Change Profiles
17 We need to know that you want to work for Gilt – not just that you want the job we have on offer
18 THANK YOU www.gilt.com/invite/fhealy www.gilt.com/company/careers
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