1. National Managed Voice Network Service Project
Debbie Selkirk & Alan Hush
Joined up working in the NHS

2. Our remit to proceed comes from
The McClelland Report
Health Board CEO’s
HFS Facilities Directors Group
E-Health Strategy Group
Health Board Telecomms Managers

3. What have we achieved to date?
£1m commitment deal with BT with target of 30% savings
Achieved 34% savings to date
= £500,000 in further reduced tariffs
Consolidated BT billing will deliver further savings of over £100K

4. What we are proposing to do
Consolidate our voice network onto a single platform
Provide improved resilience & functionality
Deliver a joined up approach to voice in NHS Scotland
Improve visibility and control of cost

5. Why are we doing this? Consolidation Exploit new technologies
Allow informed decisions to go forward in terms of convergence
Cost reduction – Free “On-net” calls
Streamline billing & financial processes

6. What does success look like?
Creation of a superior voice platform
Reliable, improved quality
Reduced costs
High level of functionality & service to all
Flexibility to cater for the current varying range of technologies
Integrate seamlessly with existing services
Minimal disruption to existing services

7. Implementation plan to ensure seamless integration
Supplier confidence, experience, presence, delivery capability
Suitably qualified personnel to deliver service across Scotland
Project management excellence
Dedicated helpdesk service with experienced staff

8. How will we deliver cost savings?
Reduced rental/recurring charges in terms of lines/extensions
Reduced off-net call charges including Fixed to Mobile calls
Free on-net calls
OR potentially a combination of the above via an all inclusive "Per Port Pricing" model
Reduced maintenance costs in terms of the PBX estate
Reduced administrative costs via removal of paper billing and implementation of a Consolidated billing model
Removal of redundant & unnecessary cost
Capex free installation & project management
Capex savings via extending life of existing voice equipment (no need to change out PBX's, handsets etc)
Inclusive services of a fully trained consultant to provide support to identify, deliver & log all savings on an ongoing basis & to provide & maintain a cost saving register both on a national and an individual board basis.
Savings achieved are retained at a local level

9. Project timescales 10th Aug -Issue PQQ
15th Aug -Strategy presentation to all Telecom Managers
22nd Aug -PQQ Evaluation and shortlist
24th Aug -Issue Tenders
5th Oct -Tenders Returned
8th – 12th Oct -Tender Evaluation
15th Oct -Present evaluation outcome to Stakeholders
17th – 18th Oct -Supplier Presentations
19th Oct -Award of Business Meeting
19th – 29th Oct day standstill Period
29th Oct -Award Contract 
1st Nov -Contract Commence

10. Help please…Award criteria % ?
Commercial
Technical Capability/Solution
Maintenance
SLA/Customer Service inc Billing
Contract Management including Management Information
Added Value

11. Questions & Discussion

12. Thanks for your time Debbie.selkirk@shs.csa.scot.nhs.uk 01698 72 45 45