1. IPSG Meeting Information on eGovernment WG 5 TH & 6 TH May 2004

2. Main Theme of Irish Presidency Interoperability Frameworks

3. Definition of Interoperability Ability of a system or process to share and use the information and/or functionality of another system or process.

4. Purpose Definition of an interoperability architecture - elements; principles; rationale; issues/obstacles/barriers to be resolved; possible approaches; and benefits/drawbacks. Seek to achieve consensus.

5. Methodology Circulation of Discussion Paper Discussions + Submissions Develop Consensus

6. Elements

7. Technical Definition: Technologies, standards, guidelines and policies describing the ways and means of sharing data and/or functionality of computer systems. Conclusion: Hub-based standardised XML messaging and XML-based Web Services.

8. Semantic Definition: Standards governing the definition, precise meaning & exchange of business information. Conclusion: Registers/catalogues of standardised business elements described using XML.

9. Organisational Definition: Programmes to define customer-centric services via a fundamental review & transformation of business structures, processes, rules, procedures and job roles. Conclusion: Service Delivery Modernisation through – exemplar scheme; common functionality; expenditure reviews & central funding; and organisation development assistance.

10. Structured Customer Contact & Support Definition: Consistent, high-quality, and efficient approach to customer contact. Conclusion: One or more customer contact centre/s as shared services at a sectoral, regional and/or public administration level.

11. Governance Definition: Ownership, definition, development, maintenance, monitoring and promotion of standards, protocols, policies and technologies. Conclusion: Pan Public Service Governance Model - Technical/Semantic – Single Agency; Organisational – Dependent on each MS’ structures & legislation.

12. Roadmap 1.Volunteer agency to develop technical and semantic pilots. 2.Develop pilots using a data-rich service with potential for involving multiple agencies and purposes. 3.Prove pilot with technology solution and comprehensive business case. 4.Identify organisation development opportunities from pilot. 5.Develop exemplar scheme from exercise.

13. Next Steps 1.Approval of Directors General. 2.Submission on European Interoperability Framework. 3.Consideration by MS. 4.Dutch Presidency progressing with eight example studies.

14. IPSG Meeting Information on eGovernment WG 5 TH & 6 TH May 2004