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Knowledge Worker Work The knowing-learning-doing nexus Dr Kate Andrews Partner, Intellectual Capital BDO Kendalls

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Presentation on theme: "Knowledge Worker Work The knowing-learning-doing nexus Dr Kate Andrews Partner, Intellectual Capital BDO Kendalls"— Presentation transcript:

1 Knowledge Worker Work The knowing-learning-doing nexus Dr Kate Andrews Partner, Intellectual Capital BDO Kendalls kandrews@bdokendalls.com.au

2 Overview ▪The Project Methodology ▪Insights ▪The knowing-learning-doing nexus: implications

3 Project Methodology Review of Knowledge Literature Knowledge Worker Interviews Discussion Paper: Capabilities for the Knowledge Era Assumptions and Key Questions Commissioned Thought Pieces Expert 1 Expert 2 Expert 3 Discussion Paper: Models for PD in the Knowledge Era ANTA- funded research 2003 New Models for PD that take into account how knowledge workers maintain and upgrade their skills Expert 4

4 Literature Review Distinguishing characteristics of the knowledge era: ▪Knowledge as a strategic variable ▪Time span of discretion ▪Complex relationships ▪Pervasive ICT

5 Literature Review Knowledge Worker Capabilities ▪Problem-solving and sense-making ▪Pattern recognition to manage information overload ▪Productive, creative and committed to learning ▪Flexibility and tolerance for ambiguity

6 Knowledge Worker Interviews Knowledge Worker Capabilities ▪Think deeply about their work and organisation in the broadest context ▪Scavenge for development opportunities – hyper-vigilant ▪Work with ambiguity and clarity: each is appropriate

7 Knowledge Worker Interviews Maintaining and developing capability 1.Self-motivated learning 2.Exposure to new ideas 3.Learning by doing 4.Networking 5.Challenge 6.Consolidation of learning

8 Thought Piece Prompts The purpose of your paper is to describe groundbreaking approaches to professional development in the knowledge era. ▪Context: How will the world of knowledge be different in 2013? ▪Based on your theoretical perspective, present your two or three challenging / groundbreaking ideas for professional development of knowledge workers in 2013

9 Thought Piece - Poell Put learning explicitly on the agendas of organisations and individual knowledge workers ▪Improving the knowledge worker’s learning repertoire ▪Improving the knowledge worker’s learning environment

10 Thought Piece - Sveiby ▪Management of knowledge workers and their knowledge is very poor ▪HR’s contribution to knowledge worker development needs to be strengthened ▪Desperate need for physical spaces that promote knowledge flows

11 Thought Piece - Woog ▪Knowledge is emergent rather than constructed ▪Insight, intuition and improvisation ▪Value insightful knowledge ▪Importance of communicative understanding ▪Others need to understand the patterns ▪Relationships as the critical factor ▪Design a richer learning environment

12 Thought Piece: Granville ▪Focus on knowing – the activity of knowing ▪Conversations establish shared meanings ▪Generosity and trust ▪Knowledge workers as ‘designers’ – producing something new

13 The Essence of Knowledge Work ▪Knowledge work is a new way of knowing ▪Outcomes are emergent expressions of originality supported by contextual understanding ▪Knowledge workers are designers, working with complexity, imprecision, ambiguity and potential conflict

14 Implications for Managing Knowledge worker PD is multi- faceted and the integration of working and learning is definitional ▪Active learning and relationships ▪Challenge, novelty and conversations ▪Catalysts for intrinsic motivation

15 Full Papers Working and Learning in Vocational Education and Training in the Knowledge Era ▪Review of selected knowledge-focussed literature ▪Capabilities for the knowledge era ▪Contemporary models for professional development in the knowledge era ▪Thought pieces responding to key prompts ▪Robert Poell (systems thinking); Karl-Erik Sveiby (knowledge management); Robert Woog (chaos and complexity); Ranulph Glanville (learning systems) ▪All at http://www.flexiblelearning.net.au/projects/pdfuture.htm#report

16 Related Article Whicker, L.M. & Andrews, K.M. (2004). Human Resource Management in the knowledge economy. Asia-Pacific Journal of Human Resources 42, 2, 156 - 165


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