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Company presentation Version 1.5/220312 www.gsl-servicenet.de GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group.

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Presentation on theme: "Company presentation Version 1.5/220312 www.gsl-servicenet.de GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group."— Presentation transcript:

1 Company presentation Version 1.5/ GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

2 Service portfolio in Europe Page 2 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

3 Table of contents 1. Table of Contents 2. Overview – Basic information 3. After Sales Service / Reverse logistics 4. Fulfillment 5. Logistics 6. Forwarding 7. Products 8. European structure 9. Strengths 10. Internet Services 11. Contact person Page 3 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

4 Overview – Basic information More than 10 years experience (as JET GmbH which changed from to GSL mbH) m 2 in the service- and logistics center Certified in DIN ISO 9001:2008 Until calls per month Until service cases (devices and accessories) per month Distribution of until devices per month in the area logistics Page 4 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

5 Service portfolio (After- Sales Service / Reverse logistics) Handling of returned products Pick up service for products at the customer or dealer Swap Credit notes treatment Return payment processing Technical & optical check of devices Repair (e.g. for electronic products) Sales (products, spare parts etc.) Refurbishment Spare parts deliveries Call center/ hotline activities Internet based order tracking connected to the online tracking of UPS (www.gsl-servicenet.de) Page 5 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

6 Service portfolio (Fulfillment, e.g. for Onlineshops) Goods entry / Check / Inbound Storage Stock keeping Order processing Order hotline Hot- and helpdesk for product information Payment processing Pick & pack Deliveries Reverse logistics Distribution of mass volumes of products, samples etc. Organization of pre-carriage of goods to JET including Customs Clearance (Fiscal Representation) and Bounded Warehouse facilities Creation & support of your Online shop(s) (products, content, pictures etc.) Internet based track & trace connected to the online tracking of UPS (www.gsl-servicenet.de) Page 6 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

7 Service portfolio (Logistics) Warehousing Import / Export Distribution of mass volumes of products, samples etc. Repacking, relabeling and so on... Further services, as per customers request Page 7 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

8 Service portfolio (Forwarding) Sea freight, containerized groupage (LCL) and full containers (FCL) Customs Clearance (Fiscal Representation) Pre-carriage domestic and all over Europe; groupage till full loads Distribution domestic and all over Europe; groupage till full loads Further services, as per customers request (e.g. airfreight) Page 8 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

9 Products (within our service range) All kind of commodities (packed goods) Phones, Cell phones, Walkie Talkies Car- Hifi (Navigation systems, Car radios) Cameras, binoculars Entertainment products Household appliances Wellness & Beauty & Health Do it Yourself & Tools (Electronic) toys Textiles Merchandising articles CDs / DVDs etc.... and much more... Page 9 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

10 European structure Germany Apolda (Thüringen) Denmark Netherlands Belgium Ireland United Kingdom France Portugal Spain SwitzerlandItaly Austria Czechia Poland Greece Finland Sweden Norway Croatia Slowenia Hungary Page 10 Callcenter & Service processing centralized over GSL in Apolda, Germany

11 Our strengths High competence & extended knowledge of our employees Individual solutions – different processes adapted individually to our customers needs Top quality Guaranteed neutrality Transparency – e.g. we provide our customers daily up-to-date service, fulfillment and logistics data in our internet system Active optimization of processes & reduction of costs Page 11 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

12 Internet services (www.gsl-servicenet.de) Order tracking system for service- und logistic orders for business customers Business customers can see online their total service cases of the past half year and can create individual analysis (updated daily) Order tracking for dealers and private customers Connection to the UPS- Tracking at delivered service cases so all private customers and dealers can track their service cases until final delivery Online stock overview (updated daily) Instruction manuals of our customers for download for the end consumers Product-, accessory- and spare part sales of the GSL Web shop: Page 12 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group

13 Your contact person Thomas Janetzki (MBA) Sales Manager GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH Am Weimarer Berg Apolda Germany Phone: 0049 (0) Fax.: 0049 (0) Mobil: 0049 (0) : Website: Page 13 GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group


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