2. WHEN do we use Formal Letters? When writing to organizations and people we don’t know. WHY do we use Formal Letters? (purpose) To request information. To apply for a job. To make a complaint.

3. STRUCTURE (Paragraph 1 )  Explain why you are writing (use fixed formal expressions) (Paragraph 2, 3, 4...)  Give information and /or ask questions. Use a new paragraph for each new topic (Remember to use polite, formal language) CLOSING  Finish with a suitable closing expression GREETING  Begin with a suitable formal greeting

4. 11 th Stunt Ave. GH 870 London 17 th January 2011 WorldTranslator 57 th Jocs Street GH 257 London Dear Sirs, I am writing to apply for a job position of translator, which was advertised in the Daily Times. I am 25 years old and I am in my last year at University. I am studying English and French language. I have a BA in Italian. I have been working part time as a translator for few small companies for the past few years. I travel a lot during my summer breaks to explore culture and language in its home environment. I translated for an Italian company during my last summer break. I am very sociable and I enjoy working with people. I consider myself to be responsible a I am a quick learner. I believe I would be a valuable asset to your company. I am available for an interview mainly after 1 p.m. I enclose my CV I look forward to hearing from you. Yours faithfully Joan Morel CONTENT Use the correct layout Top right: your address Underneath the address: the date Left (under the date): address of who you are writing to. Explain WHY you are writing. Main body: you write about the main subject of the letter. Use formal language: I am I’m Use indirect question forms to make requests (Would it be possible to...? Sign your full name below the letter and print your name below.

5. VOCABULARY AND USEFUL EXPRESSIONS Dear Mr/Mrs/Miss/Ms/Dr + surname If you know the name of the person Greetings Dear Sir, If you don’t know the name of the person (but it is a man) Dear Madam, If you don’t know the name of the person (but it is a woman) Dear Sirs, If you don’t know the name of the person / or writing to a company Explain why you are writing I’m writing because / in response to / in order to... I’m writing to enquire about / to apply for / to complain about...

6. VOCABULARY AND USEFUL EXPRESSIONS Firstly, / Secondly, / Thirdly, Sequencing ideas Finally, / Also, / In addition Making enquiries I would be interested to know... I wonder if you could send me... Would it be possible to tell me more about... Could you tell me when / if... will...? Could you let me know the cost of / how long / when...?

7. VOCABULARY AND USEFUL EXPRESSIONS I would like to express my dissatisfaction about... Making complaints It was clearly stated that... but... Other useful formal expressions I would like to point out that... I would be grateful if you could... I enclose some information / my CV. Please do not hesitate to contact me if you require any further information. I would like a full refund / a replacement / a formal apology. Letters of complaint are normally written in formal style. Mild or strong language can be used depending on the feelings of the writer or the seriousness of the complaint, BUT abusive language must never be used

8. VOCABULARY AND USEFUL EXPRESSIONS I look forward to your response. Closing remarks I look forward to hearing from you (at your early convinience, soon). Saying good-bye Yours sincerely, (if you know the name of the person you are writing to). Thank your for your help with this matter. Yours faithfully, (if you do not know the name of the person you are writing to).

9. Write a letter of complaint about a product you have bought or a service you have received (120 – 150 words) Opening paragraph – State what you are complaining about. (where and when you bought the product). PARAGRAPH 1 PARAGRAPH 2 Details – Give details about what happened (Explain the consequences of what happened and how you felt). PARAGRAPH 3 Further information – Give further details about your complaint. (List your complaints clearly and simply) TASK – writing a formal letter PARAGRAPH 4 Closing – Say what you would like to happen next. (Check that you have used a suitable expression for closing the letter.