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Process of Conversation Opening Feedforward Business Feedback closing Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

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Presentation on theme: "Process of Conversation Opening Feedforward Business Feedback closing Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved."— Presentation transcript:

1 Process of Conversation Opening Feedforward Business Feedback closing Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

2 Effective conversation is dialogic Two way interaction with concern and respect Each person is: – Sender – Receiver – Speaker – listener Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

3 Effective conversation is reciprocal Turn-maintaining Turn-yielding Turn-requesting Turn-denying Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

4 Effective conversation involves power Power is communicated verbally and nonverbally Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

5 Characteristics of powerless speech Hesitations Too many intensifiers Disqualifiers Tag questions Self-critical statements Slang and vulgar language Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved.

6 C op yr ig ht © 20 11, 20 08, 20 05 P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Factors Influencing Self Disclosure Who you are Your culture Your gender Your listeners Your topic and channel

7 C op yr ig ht © 20 11, 20 08, 20 05 P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Rewards of Self-Disclosure Better self-knowledge Stronger coping abilities Improved communication Meaningful relationships

8 C op yr ig ht © 20 11, 20 08, 20 05 P ea rs on E du ca tio n, In c. Al l ri gh ts re se rv ed. Dangers of Self-Disclosure Personal risks Relationship risks Professional risks


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