1. Electronic claim file 4 July 2007 ADAM STAFFORD – PROJECT MANAGER

2. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05072 Aim of the Electronic Claims File Improve service to customers: broker, assured, coverholders, etc. How? Current, contemporaneous access to claims… … allowing brokers to spend more time on complex claims Ability to “broke” claims files outside of normal market hours Reducing the claims lifecycle i.e. first advice to settlement. Other benefits Cost savings!

3. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05073 ECF – Key Messages The ECF project has been live since November 2006 Brokers and Managing Agents are able to trade fully electronically without the need to present a paper utilising CLASS at Lloyds and Market Repository in respect of all claims which are currently in scope. The IUA are participating in pilots and the commitment is there with a live date of 1 st July 2007. Take up is currently in line with Market Reform Group targets but momentum must be maintained. The reformed market place will benefit our clients with faster response times, electronic trading will work this time.

4. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05074 Key Benefits to Brokers Electronic transfer of data and documents, broker desktop to underwriter desktop. Claims workflow managed from the desktop electronically. Removal of the paper claim file. Simple claims – straight through processing, no broker involvement. Claims advocacy – broking where it matters. Delivery of a quality client and underwriter service.

5. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05075 Why An Electronic Claim File? Storage Requirements Collaborative Agreement Lloyd’s Claims Scheme/ Claims Agreement for Followers Concurrent/Contemporaneous Access Transparent and Auditable Process The Technology Exists In everyday use by all London Market Practitioners Standard Interface & Sign in Data Integrity and Backup

6. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05076 OVERVIEW OF ECF

7. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05077 Status - Key Enhancements in 6 Phases Phase 1 - See all documents in one view Phase 2 - Leader control of file/improved searching Phase 3 - ACORD DRI (receipt of documents) Phases 4/5 – CLASS@Lloyd’s data through GUI, full DRI and seamless link with docs in repository Phase 6a – decoupling - increases percentage of “in scope” claims COMPLETE Phase 6b – delegation to XCS, risk routing Phase 7 - Currently being scoped by User Groups.

8. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05078 Current Scope Business Types not supported by current implementation of ECF: Delegated Lead to XCS (other than 100% Delegation, which is in scope) Certain Binding Authorities, Cover Collections and Other Bordereaux Claims Political risks Aviation verticals Certain Multiple OSND claims Third Party Access to ECF Existing paper claims files

9. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 05079 Systems Processes & Procedures Systems Processes and Procedures The ECF Process Guide Broker & Underwriter Collaborative Approach High-level guide NOT a systems user manual or adjusting manual Available on line at www.marketreform.co.ukwww.marketreform.co.uk

10. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 050710 Claims: next steps Enhance ECF capabilities to bring more claims into scope 2007 release to support binding authorities and delegated claims and enable legacy claims to be tackled (DONE: 8/05/07) Embed electronic claims handling as business as usual With FPD review managing agents’ and brokers’ plans and processes Include electronic processes as part of FPD standards and monitoring Target all in scope new claims by the end of 2007 FPD to improve measurement capabilities so that we can track throughput and service turnaround more accurately

11. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 050711 Summary of Usage Current usage 29% of (in scope) first advices presented via ECF Total volume of claims notified: 4,700 Total volume of ECF transactions: 7,747 17 brokers and 33 Managing Agents already transacting electronically Nigel Roberts seconded from Aon to assist ramp up activity FPD also investigating “stalled” claims System enhancements being progressed and current omissions, eg binders, will be supported by late Q2 2007 on current schedule

12. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 050712 ECF TAKE UP SUMMARY Update Summary: All active Managing Agents and 44 brokers have now signed the Repository Rules 23 managing agents actively using the system 17 brokers actively using the system Monthly % of in scope claims using ECF (rolling 4 week figure): 21.5% Cumulative % of in scope claims using ECF for 2007 (YTD): 14.8%

13. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 050713

14. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 050714 Going Live with ECF - BROKERS Class @ Lloyds access either online or ‘batch’ The ability to load scanned claims documents to the Xchanging hosted market repository either via DRI auto load or interactive load Both Class and the ability to put documents in the repository are prerequisites to ‘eclaims’ trading with underwriters Sign the repository rules and the Xchanging market repository agreement – refer to LMBC circular 26/2007 Establish ECF trading partnerships with your key leads Contact Simon Collins (simon.collins@lloyds.com 020 7327 6683) to get startedsimon.collins@lloyds.com

15. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 050715 Going live with ecf – MANAGING AGENTS Requirements for Managing agents: Contact your Xchanging customer relationship manager You’ll need to : Sign the repository rules, Sign the class contract with Xchanging, Ensure your system meets the minimum requirements, Publish which classes of business for which you’re able to accept ECF.

16. © Lloyd’sELECTRONIC CLAIM FILE UPDATE 050716 SYSTEM DEMONSTRATION And Questions