1. Marketing Research Approaches

2. Research Approaches Observational Research Ethnographic Research Survey Research Experimental Research

3. Observational Research Involves gathering primary data by observing relevant people, actions & situations Can obtain info that people are unwilling or unable to provide Feelings, attitudes, private behavior, & motives cant be observed – Long-term or infrequent behavior also difficult to observe Example: – a bank evaluating new locations by checking neighborhood locations & the location of other banks

4. Ethnographic Research Form of observational research that involves sending trained observers to watch and interact with consumers in their “natural habitat” Yields details that don’t emerge from tradition research questionnaires or focus groups

5. Survey Research The most widely used method for primary data collection, is the approach best suited for gathering descriptive info Major advantage is flexibility – Can be used to obtain different kinds of info in many different situations Example: – Restaurants asking customers about their service

6. Experimental Research Gathering primary data by selecting match groups of subjects, giving them different treatments, controlling related factors, & checking for differences in group responses Tries to explain cause-and-effect relationships Example: – Starbucks launching a new beverage in 2 different cities at 2 different prices to determine the best price to sell it at

7. Contact Methods Mail Telephone Personal Interviewing Online Marketing Research

8. Mail Mail questionnaires can be used to collect large amounts of info at a low- cost per respondent – Advantages More honest answers to personal questions No interviewer involved to bias the respondent’s answers – Disadvantages Not very flexible Take longer to complete – often very low response rate Researcher has little control over the mail questionnaire sample

9. Telephone Telephone interviewing is one of the best methods for gathering info quickly – Advantages: It provides greater flexibility than mail questionnaires Higher response rates Interviewers can ask to speak to respondents with the characteristics they want or by name – Disadvantages: The cost per respondent is higher People may not want to discuss personal questions with interviewer Introduces interviewer bias More hang-ups on telephone interviewer

10. Personal Interviewing Personal interviewing takes 2 forms: – Individual: talks with people in their homes, offices, on the street, or shopping malls Flexible More costly than telephone interviews (3 to 4 times more) – Group: consists of inviting 6 to 10 people to meet with a trained moderator to talk about a product, service, or organization Focus group interviewing Hard to generalize from results

11. Online Marketing Research Online marketing research: collecting primary data online through Internet surveys, online focus groups, Web- based experiments, or tracking consumers online behavior Online research can take many forms: – Web surveys – Web experiments Quantitative research: conducting marketing surveys and collecting online data

12. Online Marketing Research – Advantages: Speed Low costs More interacting & engaging Easier to complete Less intrusive Higher response rate – Disadvantages Some forms prone to interviewer effects

13. Online Focus Groups Gathering a small group of people online with a trained moderator to chat about a product, service, or organization and gain qualitative insights about consumer attitudes and behavior Chat room discussions Online message boards – Advantages Can bring a wider range of people together faster Eliminates travel, lodging, & facility costs – Disadvantages Lack real world dynamics of personal approaches Typed commentary & online “emoticons”(ex: ) restrict respondent expressiveness

14. Sampling Plan Sample: a segment of the population selected for marketing research to represent the population as a whole Designing the sample requires 3 decisions 1.Who is to be surveyed? (What sampling unit?) 2.How many people should be surveyed? (What sample size) 3.How should the people in the sample be chosen? (What sampling procedures)

15. Sampling Plan – Who is to be surveyed? (What sampling unit?) Make sure you are interviewing the decision maker – How many people should be surveyed? (What sample size?) Large samples (cost more) give more reliable results than small samples – May be unnecessary to sample entire target market to get reliable results – How should the people in the sample be chosen? (What sampling procedure?) Probability samples: costly (confidence limits could be measured for sampling error) Nonprobability samples (sampling error can’t be measured)

16. By person, phone or Online Closed End Question - include all the possible answers; subjects make choices among them – Ex: multiple choice or scale questions – Easier to interpret Open End Question - allow respondents to answer in their own words – Reveal more than close-ended questions (respondents aren't limited to answers) – 1st question should create interest – Last question could be difficult or personal Research Instruments - Questionnaire

17. Research Instruments – Mechanical Devices Monitors consumer’s behavior – Examples: » People put electronic devices in their TVs to record certain programs » Checkout scanners record shopper’s purchases » Advertisers use eye cameras to study viewers’ eye movements while watching ads » Neuromarketing measures brain activity to learn how consumers feel and respond

18. Implementing The Research Plan Researcher puts the research plan into action – Involves collecting, processing, & analyzing the info 1.Watch closely to make sure plan is followed correctly 2.Process & analyze the data to isolate important info & findings 3.Check data for accuracy and completeness 4.Compile results & compute statistical measures Data collection: – Can be carried out by marketing research staff or outside firms – Disadvantages: Collection phase is expensive Usually has errors

19. Interpreting & Reporting The Findings Steps the researcher must do: 1.Interpret the findings 2.Draw conclusions 3.Report them to management Present important findings & insights (useful in important decisions made by management) Interpretation not left only to researchers – Managers know more about the problems and decisions that must be made – But managers may be biased Managers & researchers must work together closely when interpreting research results – Both must share responsibility for the research process & resulting decisions