1. Practicing Safe Stress for Programmers Mark Gorkin “The Stress Doc”

2. Four Stages of Burnout 1. Physical, Mental and Emotional Exhaustion 2. Shame and Doubt 3. Cynicism and Callousness 4. Failure, Helplessness and Crisis

3. Seven Stages of Grief “It Can’t Happen Here!” “Oh God, What Do I Do Now?” “How Dare They!” or “How Could They?” “Damned If You Do or If You Don’t!” “Turning a Lemon Into Lemonade” “Now You’re Ready to ‘Just Do It!’” “Glass Is Half Empty and Half Full”

4. Managing Reorganizational Stress: Macro & Micro Perspectives Uncertainty & Anxiety at All Levels Proactively Diversify Career Path New/Training Learning Curves Organizational IRAs USE EAP: Employees & Supervisors Stop Staying Till Eight or Nine Six “F” Model of Challenging Loss/Change

5. Managing Reorganizational Stress: Team Perspective Meaningful Staff & Team Meetings Supervisor Wears Two Hats Wavelength Segment: Task & Process Morning Huddles & Informal Lunches Cookout at Chief’s House Structured Monthly Staff Meetings “Big Five” Meetings

6. Natural SPEED S = Sleep P = Priorities E = Empathy E = Exercise D = Diet

7. Psychological Hardiness Commitment Control Change Conditioning

8. Six “F”s for Managing Loss/Change Let Go of “Familiar” Past Confront Unpredictable “Future” Acknowledge Loss of “Face” Get Support for Rebuilding “Focus” Earn Trusted, Objective “Feedback” Have “Faith” in Higher/Team Power