1. Dr. Martin SVATOS World Forum of Mediation Centres

2.  one in five consumers in the EU encountered problems buying goods or services (2010)  financial losses estimated at 0.4% of the EU's GDP  Estimation: ◦ if EU consumers can rely on well-functioning and transparent ADR for their disputes they could save around €22.5 billion a year, corresponding to 0.19% of EU GDP.

3.  Litigation of Consumer disputes in Czech Republic  Average length of proceedings in Civil cases - 559 days (2012)  Denial of justice?

4.  The more they need mediation the less they know about it

5.  launched by the Ministry of Industry and Trade of the Czech Republic  2008-2011(?)  Three forms of ADR ◦ Qualified Advice ◦ Mediation ◦ Arbitration

6.  3633 cases submitted  Resolved by Qualified Advice- 873  Resolved by mediation - 163  Arbitration - 3

7.  163  133 agreement  30 no agreement  81,59 %

8.  Act on mediation No. 202/2012 Coll.  No Consumer Dispute provision  Scope: This Act regulates the performance and effects of mediation conducted by registered mediators.  Registered mediators ◦ 22 ◦ 17 focusing on Consumer disputes

9.  Directive on Alternative consumer dispute resolution Procedure completed, awaiting publication in Official Journal  ODR Regulation

10. Dr. Martin Svatoš Mediator and Arbitrator svatosmartin@forarb.com www.forarb.com Vyšehradská 49 128 00 Prague