1. PATIENT AND FAMILY CENTRED CARE SETTING THE STAGE – SUPPORT FOR CAREGIVERS

2. How it all began Patient experience vision 2010 Deep engagement Trust wide Buy in from all disciplines Majoring on the minor

3. Key drivers Shadowing Patient and family involvement Small changes – majoring on the minor

4. Shadowing- allows the opportunity for staff see the care experience ‘through the patients and carers or families eyes’ Patient and family shadowing provides: Real time patient feedback information and data, which is easy and convenient to collect. A ‘map’ of the care process to evaluate patient flow Observation of the quality of the interactions that take place with the patient and or family member with care givers. Staff the opportunity to develop insight, understanding and empathy with the patients and families in the hospital environment. A means to understand a care episode to drive change and improvement or to assess impact of improvement work (urgency)

5. Model of Care Designed and opened new cardiac surgical ward – beds/chairs for families Family room All designed with and for patients and families Deep engagement patients and their families Picked colours/designs/pictures Glide away beds family members trust wide

6. Model of Care – Oak Ward

7. Care Partner Initiated a formal care partner programme on one ward Families asked what parts of care they would like to be involved in Opportunity to discuss safety and the role of familys as safety advocate

8. PFCC Champion Role - These are Key to ensure that PFCC has lots of energy and enthusiasm 60 Champions from across all areas in the trust clinical and non clinical One day training to prepare for the role Some of the improvements have been updating of the trust website, development of small ward based changes. They facilitate bespoke training to their area and take the lead for shadowing

10. How do we measure?

12. Any Questions? Discussion