1. Help@NutmegIT.com Nutmegit.com Provided by: P W HMIS DATA COORDINATOR MEETING June 2013

2. This meeting is for you, please ask questions. Very open format You are on mute, if you have a question either type in it the Chat Box or select the Raise Hand button. Your feedback on the format and content is important; we want this to be useful and informative to you. The meeting is being recorded and will be posted on CTHMIS.com. Before We Get Started

3. HDC Meeting Updates Statewide HMIS Policy and Procedure Reviews Exit Destinations HelpDesk Emails HelpDesk FAQ’s of the month ECM Conversion Open Discussion Agenda

4. Going forward the HDC meetings will only last as long as necessary. Every meeting will not be a full hour and a half. Reminder – if you have a topic you want us to add to these agendas, please email the HelpDesk directly. help@nutmegit.comhelp@nutmegit.com HDC Meeting Updates

5. Items received well in advance (2-3 weeks) of the next monthly meeting will be considered for the upcoming meetings. Items received close to the next HDC meeting may not make it until the following monthly meeting. HDC Meeting Updates

6. The reviews will be held either remotely or on-site, depending on the action items for your agency. Please review last year’s action items to make sure you’ve completed all required tasks. Statewide HMIS Policy and Procedure Reviews

7. We will begin reaching out to programs in the next couple of weeks. We expect to have this project completed by September 2013. Statewide HMIS Policy and Procedure Reviews

8. We will revisit the Exit destination conversation during the July HDC meetings. Please continue to keep up the good work of capturing Exit destinations other than “Don’t Know”. This will also help with good data leading up to the conversion which is rapidly approaching. Exit Destinations

9. Please remember to email the helpdesk directly with all of your HMIS questions. This will ensure you get the quickest response. Reminder: all emails and voicemails automatically generate tickets for us. We receive these tickets via email and are required to respond to all tickets we receive. We are contractually obligated to respond within one business day. Our response time in May was within an average of 3 hours. Contacting our HelpDesk

10. This month there were three topics that made it to the top of the list: –Internet Explorer compatibility issues with ServicePoint –Bad data in history fields affecting reports –Missing data errors on reports after being entered HelpDesk FAQ’s of the month

11. We’ve developed two short videos that will assist users with the “white screen” issue when saving information in ServicePoint. Internet Explorer Compatibility Tutorial http://www.youtube.com/watch?v=hqJaiJlzPzE&hd= 1 http://www.youtube.com/watch?v=hqJaiJlzPzE&hd= 1 Internet Explorer Rollback Tutorial: http://www.youtube.com/watch?v=m- EjCzum6CM&hd=1 http://www.youtube.com/watch?v=m- EjCzum6CM&hd=1 Internet Explorer compatibility issues with ServicePoint

12. Example: Adult shows up as a child on a report due to an incorrect DOB being entered at Entry. Staff corrects the DOB and the same error shows up on the reports. This happens because the incorrect DOB is still present in the History field of the data element in question. Bad/Junk Data in History Fields

13. Click the H next to the field in question (ex. DOB) and delete the incorrect DOB leaving behind the correct data only.

14. ENTRY/EXIT Programs: Missing Data has been entered but the error still appears on the reports. This error happens when the data missing at Entry is entered via an assessment and not the client’s Entry record. If data is missing from a client’s record, it must be entered via the client’s Entry record (click on the orange “Entry/Exit” button and the pencil next to “Entry Date”) so that it can get saved in correlation to the client’s Entry date. HelpDesk FAQ’s – Missing Data

15. Shelters & Service based Programs: This error happens when the data missing at checkin is not backdated and saved for a date AFTER the client has been checked into your program/given service transactions. Remind staff to always remember to backdate missing data when correcting your data quality reports. HelpDesk FAQ’s – Missing Data

16. The CT HMIS Conversion Project button is located on the cthmis.com homepage. This will bring you to all available information regarding the ECM conversion. ECM Conversion Information

17. ECM Conversion Pages

18. The "ECM Client System Requirements” article should be forwarded to your IT person or department. For questions related to the article, contact Russ Cormier directly. Email: RUSS@NUTMEGIT.COMRUSS@NUTMEGIT.COM ECM Conversion Preparation

19. CT HMIS Conversion Information link: –http://www.cthmis.com/information/info_detail/ category/ct_hmis_conversion/ http://www.cthmis.com/information/info_detail/ category/ct_hmis_conversion/ ECM System Requirements link: –http://www.cthmis.com/information/1col/1803 http://www.cthmis.com/information/1col/1803 Ask Your Own Questions link: –http://www.cthmis.com/information/1col/1806http://www.cthmis.com/information/1col/1806 FAQ page: –http://www.cthmis.com/information/1col/1805http://www.cthmis.com/information/1col/1805 ECM Conversion Links

20. Open Mic Questions or Comments?

21. P866-721-HMIS (4647) WCTHMIS.com EHMIS@NutmegIT.com