2. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20021 MEETING OF THE SECRETARIAT Information on eGov WG GLORIA NISTAL HEAD OF SECTOR OF COOPERATION ON ICT COUNCIL OF ICT gloria.nistal@sgci.dgopti.map.es

3. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20022 INDEX -Overview: Tasks of the WG -Work done up to now -Internal situation -Alternatives. The Spanish proposal -Program during the Spanish Presidency Information on eGov WG

4. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20023 -At the close of the 8th informal meeting of the European Ministers of the Public Service held in Strasbourg on 7th November 2000, the Ministers praised the important work carried out by the Commission and States in implementing eGovernment. Information on eGov WG 1. Overview (I)

5. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20024 -They recommend a set of first ICT indicators to be adopted. -They encouraged the creation of a European Forum on eGovernment open to the public authorities and the private sector Information on eGov WG 1. Overview (II)

6. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20025 -During the 35th meeting of Civil Service General Directors, held in Strasbourg on 9 & 10 November 2000, DG set up the creation of an eGov WG. -Resolution on eGovernment: Tasks of the WG Information on eGov WG 1. Overview (III)

7. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20026 -To establish an instrument panel making it possible to keep up-to-date on the action taken by each state in the field of eGovernment. -To reflect on the eGovernment indicators requested by the Ministers: -Service provided to the users -Development of e-democracy -Reorganisation of work and services -To analyse the impact of the technologies on the work of the administration and to propose support processes to guarantee optimal use of these technologies by public officials. Information on eGov WG 1. Overview: Tasks of the WG

8. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20027 Related to task 1: -Swedish Presidency engaged EIPA to conduct a study based on a survey about the situation in the Member States concerning: -Important measures taken -Best practices of e-services -Pan-European e-services Information on eGov WG 2. Work done up to now (I)

9. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20028 Related to Task 1: -Belgium Presidency engaged EIPA a study based on a survey about the situation in the Member States concerning electronic identification of citizens and organisations, with three topics: -Existence and ways of managing a possible single national identification number for physical and legal persons. -Possible creation of a national identity card in electronic form. -Electronic signature, electronic identification and the setting of a PKI. Information on eGov WG 2. Work done up to now (II)

10. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 20029 -The group duplicates partially 2 of their 3 objectives with those of eGov WG inside eEurope program of the Commission. -There is a difficulty to cope with the 3d objective due to the members of the eGov WG have a technical profile, based mainly in our experience on e-services specification and implementation more than on human resources, internal procedures, quality of services or personnel. Information on eGov WG 3. Internal situation (I)

11. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 200210 -The aims of the group are very extensive, ambitious and vague, dealing with a huge field of the eGov since quality of services to e- democracy. -The Commission always has asked this group to dedicate its efforts to analyse the impact of eGov on the human resources management of the public administrations Information on eGov WG 3. Internal situation (II)

12. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 200211 -Nevertheless the 3rd task (to analyse the impact of eGov on the human resources management) has never tackled by the group. -In the 37th meeting of European Director Generals in Brugges this 3rd tasks has been assigned to the HRM working group. Information on eGov WG 3. Internal situation (III)

13. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 200212 -To discontinue the activities of the WG and: -Include the more general tasks of the group (1 and 2) in the existing WG on eGov inside the eEurope program. -Include the specific task of the group (3) related to backoffice, quality of work and human resources management inside HRM WG, running by experts specialised in Public Function. -CREATE A REAL DECISION-MAKING EGOV WG INSIDE THE EUROPEAN COUNCIL AT FORMAL LEVEL. -Keep going the activities of the WG without a clear and well-defined direction. Information on eGov WG 4. Alternatives. The Spanish proposal

14. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 200213 In the meantime: -To make a full map of relationship among the different existing working groups related to eGovernment inside de European Union and at a international level, such as the OECD to clarify functions and responsibilities. -To engage a second version of the study made during the Swedish presidency based on a survey about the situation in the Member States concerning e-services. Information on eGov WG 5. Program during the Spanish presidency

15. CONSEJO SUPERIOR DE INFORMÁTICA SECRETARÍA DE ESTADO PARA LA ADMINISTRACIÓN PÚBLICA Madrid, 17 January 200214 The Commission has offered: -To take into account the point of view of this group when updating the eGov line inside eEurope program “eEurope beyond 2002”. -To inform on the conclusions of the Conference “eGov, from policy to practice”, held in Brussels, on 29-30th November 2001. -To inform on the results of the second survey on e-services (March-April 2002). Information on eGov WG 5. Program during the Spanish presidency