1. P5 – Describe how a selected business meets the needs and expectations of three different types of customer

2. Your Business By

3. Instructions
For P5 you will be doing a presentation to myself or Mr McManus.
Choose a business – you will use this business as your example all the way through P5 so make sure you know the business and are comfortable with it.
Follow the slide instructions as you go along – do not leave any questions unanswered
Feel free to illustrate and format this PowerPoint as you wish

4. Internal and External Customer
Internal Customer are…
Example for my business include…
External Customers are…
Examples include…
The main differences between them are…

5. Customers with Special Needs
Explain how you cater for people with
Visual disability
Hearing aids
Physical disability
Make sure you remember to relate it to your won business as much as possible

6. Non English Speakers
How do you cater for people with struggle with speaking English in you business

7. Family and Groups
How does your company provide customer service for families and for groups?

8. Gender How to businesses cater for men and women
Remember not all businesses will change their customer service depending on if they are their gender

9. Age
How does customer service differ for your business depending on customers' age
Restaurant – kid’s meal.

10. Culture/ Religion Does your business cater for cultural differences?
Explain how

11. If you researched your business using the web copy and paste the links below