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Abacus Electronic Miscellaneous Document (EMD)

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Presentation on theme: "Abacus Electronic Miscellaneous Document (EMD)"— Presentation transcript:

1 Abacus Electronic Miscellaneous Document (EMD)

2 Why do we need to learn about EMD?
IATA Mandate IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013 Why do we need to learn about EMD? EMD will replace all such miscellaneous documents and facilitate ancillary and service fulfillment in all distribution channels

3 Definition of Terms Ancillary Services – also known as optional services, provide airlines with a new source of revenue Air Extras – this is the Abacus brand name for ancillary services EMD – Electronic Miscellaneous Document An EMD is an electronic record issued for refundable value or the collection of miscellaneous charges which are either related to a specific flight (e.g. pre-paid baggage, in-flight service), or stand alone (e.g. deposits, fees).

4 Types of EMD EMD-S – Standalone Electronic Miscellaneous Document, not associated to a ticket E.g. Penalties and refundable balances (ticket amendment fees) Group deposits Stopover fees, name change fees Always check with airline for more details EMD-A – Electronic Miscellaneous Document associated to a ticket. Each coupon of the EMD-A is associated to a flight coupon, therefore an electronic ticket is required whenever this is issued. E.g. pre-paid baggage, in-flight services

5 Features & Benefits

6 Benefits from EMD (EMD)
Industry mandate Flexibility Cost reduction Competitive parity

7 Miscellaneous Functions

8 Air Extra Fulfillment Associate Profile*
WAEP table Determine if the carrier supports EMD Control the EMD options Format WAEP*<2 letter carrier code> Entry WAEP*EY

9 Enhancement Overview -
Validating Carrier Table Denotes and control if the BSP supports EMD Format W/BSP<2 letter country code>* Entry W/BSPSG* New “D” indicator Denotes and control if the carrier supports EMD

10 EMD-S MASK

11 PNR does not need to be ticketed and active segment is not required
EMD-S MASK Create manual AE item Step 1 Retrieve the PNR PNR does not need to be ticketed and active segment is not required

12 EMD-S MASK Step 2 Fill-up the EMD-S mask
Follow airline guideline when filling-up the mask EMD-S MASK Step 2 Fill-up the EMD-S mask Entry AE¥EMD Another option is if you have a name and itinerary field

13 END PNR Step 3 End the PNR AE is stored

14 Display EMD mask options
Entry Description AE¥EMD To display EMD mask AE¥EMD¥N1.1 To display EMD mask with name select AE¥EMD¥T2 To display EMD mask to be associated with ticket number from * T AE¥EMD¥N2.1¥T3 To display EMD mask with name select and associated with ticket number AE¥EMD¥* To redisplay EMD mask

15 Mask 1 Put Y if tax exempt Put X on NEXT if you need more tax boxes
Optional if with PNR Auto populated Response upon ENTER Put Y if tax exempt Put X on NEXT if you need more tax boxes Put X on QUIT to disregard the transaction Press ENTER key when done

16 Only 15 tax boxes can be used
Mask 2 End PNR Only 15 tax boxes can be used 4 on mask 1 – 11 on mask 2

17 Verify with airline on applicable RFIC
Reason for Issuance Code (RFIC) An EMD is based on the notion of Reason For Issuance, which qualifies the group of services it belongs to. All services contained in one EMD document always belong to the same Reason For Issuance. A single character code, varying by document type which defines the Reason For Issuance. Verify with airline on applicable RFIC

18 Verify with airline on applicable RFISC
Reason for Issuance Sub-code (RFISC) Defined by either IATA or airlines on own usage. Each Sub Code is uniquely distinguished based on identifiers assigned to each service. These identifiers are known as the service’s Attributes. Verify with airline on applicable RFISC EMD status - OPEN EMD status - USED Airline need to verify if payment is credited to their account before updating EMD status to USED and therefore utilized already

19 RFIC / RFISC CX supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC): Associate with ticket

20 RFIC / RFISC SQ/MI supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC):

21 Airline’s system will return with HD Status
Display Air Extra item Air Extra Status - HD Entry *AE Airline’s system will return with HD Status

22 Display Air Extra secondary display
Entry *AES Check airline guideline if Refundable EMD TYPE DESCRIPTION FULFILLMENT TYPE 1 Requires fulfillment via EMD-S (S=Stand Alone) EMD-S 3 Requires fulfillment via EMD-S referencing an ETKT Travel Dates: Service Date shown in the EMD-S mask   Date of purchase is Tulsa time (NOT local time)

23 Combined Primary and Secondary AE display
Entry *AE*AES

24 Air Extra Status Codes Upon EMD Void or Refund Upon AE Booking
HN Holding Need (applicable for EMD-A booking) HK Holding confirmed; no EMD required HD Holding confirmed; EMD required HI Holding confirmed; EMD issued (EMD can only be issued if the ticket is issued) Upon EMD Void or Refund HD Upon AE Booking HN A/L Response HK / HD Upon EMD Issuance HI

25 Steps in Selling and Fulfilling Air Extras ( EMD - A )
Create a PNR Price Anciliary item – WPAE or WP*AE Sell Anciliary item – AE#1A1 Issue ETKT– W#T#AAY#FCASH#KP9 Issue AE – W#EMD*AE1#DPE#FCASH

26 FINNAIR (AY) – Booking Process
Create a PNR

27 FINNAIR (AY) – Booking Process
Price the PNR - WP A trailer message will be displayed if AE item is applicable for the itinerary

28 FINNAIR (AY) – Booking Process
Display Air Extras Fees – WP*AE Service number Currently, AY is only selling pre-paid baggage ancillary service Non-refundable

29 Pricing Request Response WP*AE-BG WP*AE-BG/ML/IE Subsequent request immediately following a standard WP. New Air Extras display for the specified service(s) in the input entry followed by a trailer message if additional fees for other service types are available. WPNC¥AE WPNCS¥AE Air Extras for Bargain Finder entry. Fare calculation details followed by a trailer message if optional services exist. See Display Only Fees below

30 FINNAIR (AY) – Booking Process
Display all applicable fares and types of Air Extras offered, for a single passenger type - WPAE

31 FINNAIR (AY) – Booking Process
Sell an Air Extra Format AE ¥<number_of_services> A<service select>¥N<name item> Entry AE¥1A1¥N1,2

32 Display Ticketing Info
Entry *AETKT Multiple Coupon This entry is applicable only if there are multiple coupons involved as in the case of connecting flights.

33 Other Sell Options Note:
Description Format Entry Sell one AE for a specific service number, with name select AE‡<number of services>A<service number> ‡<item number> AE¥1A1¥N1.1 Sell one AE for a specific service number, with multiple name select AE‡<number of services>A<service number> ‡<name item number>,<name item number AE¥1A1¥N1.1,2.1 Sell two AE for a specific service number for all names in PNR AE‡<number of services>A<service number> AE¥2A1 (Note - No name select means 2 items for each name) Sell two AE for multiple service numbers with name select AE‡<number of services>A<service number> ‡<name item number> AE¥2A1,4¥N1.1 Note: Entry can contain up to 20 individual service numbers and/or ranges Example 1,4-6 1,3,5,7 1-2,8-10

34 FINNAIR (AY) – Booking Process
Enter SSR message - PDBG Format 3PDBGA-<NAME ITEM> or 3PDBG<seg number>-<NAME ITEM> Entry 3PDBGA-1 or 3PDBG1-1 End the PNR

35 Airline’s system will return with HD Status
FINNAIR (AY) – Booking Process Air Extra Status - HD Airline’s system will return with HD Status

36 Air Extra Status Codes Upon EMD Void or Refund Upon AE Booking
HN Holding Need HK Holding confirmed; no EMD required HD Holding confirmed; EMD required HI Holding confirmed; EMD issued (EMD can only be issued if the ticket is issued) Upon EMD Void or Refund HD Upon AE Booking HN A/L Response HK / HD Upon EMD Issuance HI

37 Air Extras Booking & Cancelling

38 Cancel Ancillary Item Canceling itinerary will not cancel AE
Format AE¥X<ancillary item number> Entry AE¥X1 AE cannot be modified, must be cancelled Other Cancel options Entry Description AE¥X1,3 Cancel ancillary item 1 and 3 AE¥XALL Cancel all ancillary items in PNR AE¥XALL¥S2 Cancel all ancillary items associated with segment 2 System allows AE cancelation even after EMD issuance. EMD status remains.

39 EMD-S Fulfillment

40 EMD ISSUANCE Basic requirements
Carrier must be set as ACTIVE participant in WAEP Designate printers Issue electronic ticket if required by airline (Optional) AE status must be HD AE items must be purchased by Date/Time (TUL)

41 This step is mandatory for EMD-A and EMD-S where eticket is required
Issuing EMD Step 1: Issue ETKT Alert Message – AE items exist This step is mandatory for EMD-A and EMD-S where eticket is required

42 Issuing EMD Step 2 Display AE items from retrieved PNR

43 Issuing EMD Step 2 Issue EMD
Format W¥EMD*AE<service number>¥DPE¥F<form of payment> Entry W¥EMD*AE1¥FCASH¥ACX¥DPE FOP must be present in the W#EMD entry or in PNR 5 field Two FOPs will not be allowed for EMD issuance The F*Z<credit card approval code> is allowed DPE Is recommended

44 Other EMD Fulfillment Options
Entry Description W¥EMD*AE3 Single AE W¥EMD*AE1-4 Range of AE items W¥EMD*AE1/3/5 Multiple individual AE items W¥EMD*AE1-3/5 Range and individual items W¥EMD*AE1/3-5/7 Range and multiple individual AE items If a selected AE item does not exist, system will return the following error: CHECK AE ITEM

45 Display Air Extra item

46 Post Issuance

47 Accounting Line Ticketing Field

48 EMD-S Record Display (Stat: USED)
Format WEMD*<item number> WEMD*T<EMD number> Entry WEMD*3 WEMD*T USED – Consumed at Issuance is indicated as “Y” Referenced ETKT number is updated in EMD display and in ticket database

49 Consumed at Issuance - N
EMD-S Record Display(Stat: OPEN) Consumed at Issuance - N Airline need to verify if payment is credited to their account before updating EMD status to USED

50 Display AE History RFIC - IATA reason for issuance code
SJC Segment/Journey/Coupon indicator P = portion (can apply to multiple segments S = segment (applies to single segment)   Entry *HAE Vendor MASK (mask was used) RFISC RFI Sub Code 997 = Deposits/Down Payment 98F = Ticket Penalty Fee 98J = Misellaneous Charges 996 = Refundable Balance RFIC - IATA reason for issuance code D Financial Impact (As per airline guideline) APPIND Fee application per travel 1 = Per one way 2 = Per round trip 3 = Per item 4 = Per travel 5 = Per ticket EMD Type 3 Requires fulfillment via EMD-S referencing an ETKT UAX – Update Air Extra XAX – Cancel Air Extra

51 EMD Audit Trail Entry DQB*EMD

52 DQB of Eticket is separate from EMD
EMD Audit Trail Display Options Description Format Entry Basic Display – Displays for the current date or the most recent report’s date DQB*EMD Specify Date - Displays all BSP EMDs issued on June 10 DQB*EMD/D<DDMMM> DQB*EMD/D10JUN Specify date range - Displays all BSP EMDs issued between June 1 and June 30 DQB*EMD/D<DDMMM>-<DDMMM> DQB*EMD/D01JUN-30JUN Specify carrier - Displays for today’s date (or most recent date) all BSP EMDs validated on CX. DQB*EMD/A<Carrier Code> DQB*EMD/ACX Specify date and carrier - Displays all BSP EMDs validated on SQ issued on July 2. DQB*EMD/D<DDMMM>/A<Carrier Code> DQB*EMD/D02JUL/AS DQB*EMD/ASQ/D2JUL Specify date range and carrier - Displays all BSP EMDs validated on MI issued between July 15 and August 10 DQB*EMD/D<DDMMM>-<DDMMM>>/A<Carrier Code> DQB*EMD/D15JUL-10AUG/AMI DQB*EMD/AMI/D15JUL-10AUG DQB of Eticket is separate from EMD

53 Only Same day voiding is allowed
Void EMD-S Format WV<EMD item number> Entry WV2 (enter twice) Only Same day voiding is allowed System voids for EMD is the same as today for ticket system voids

54 Void EMD-S

55 Regeneration of Agent Coupon is currently not supported
EMD – Plain Paper Documents EMD Agent Coupon Regeneration of Agent Coupon is currently not supported

56 EMD PIR Regeneration is from DWLIST Entry: DP9/3/Item number

57 VirtuallyThere - EMD Embedded

58 VirtuallyThere - EMD VT website Click here

59 VirtuallyThere - EMD VT website

60 Question?

61 Thank You Abacus.com.bd


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