1. Pacific Northwest Chapter Meeting
SPS Presents: “Lync-ing” your Avaya environment

2. Multi-vendor Systems Integrator Global Solution Focus
Improve Productivity
Lower Costs
Manage Risk
Delight Clients
Unified Communications & Collaboration
Multi-vendor Integration
Video Conferencing & Telepresence
Session Management applications
Contact Center
Plus related applications
Managed Services and Cloud
Tactical
Staff Augmentation
Cloud offers for voice and Video solutions
Global presence and scalability

3. History Over 24 years of profitable growth
Stable management team
Highly skilled employee base
Established partnerships
Commercial & public long-standing customers
Court Square Capital Partners – 2011
Accelerate growth curve
System & process alignment
Continued investments
Significant repeat revenue
Service reliability
SPS is proud to be repeatedly ranked (past 7 years) in the top 250 of the Solution Provider 500 (formerly VAR 500). The SP 500 is a listing of the largest information technology solution providers, integrators and service companies in North America. The 2013 Ranking is 102.

4. History Comprehensive Offers Consulting and Cloud Geographic Reach
2012
2011
2010
2009
Jones Communications
Providea Conferencing
700+ Team Members
400+ Technical Resources
30+ states
Imagine Technologies
Spenser Communications
Consultedge
2008
DigiVoice
2007
PhonExtra
2006
2005
GEE!
Communications
1988
SLIDE NOTES:
SPS’ aggressive growth is attributed to new client development, sustained value-add relationships with existing clients, growth through acquisition and international partnerships.
SPS supports 19 physical locations and team members in 30 states.
Each team member, regardless of location, is seamlessly connected to SPS collaborative tools, network resources and mobility solutions to best serve our customers.
SPS consistently reinvests in the business to expand our solutions and offers to help you achieve your business goals. Examples include our expanded service and consulting offers, our certifications and specialized teams (that we will cover in future slides).
Comprehensive Offers
Consulting and Cloud
Geographic Reach
Solution Focus
Technical Competency
Repeatable Processes

5. 27 offices in the US, plus Global Reach
SLIDE NOTES
To support multi-nationals, SPS is a founding partner of the Intelligent Communications Alliance (ICA).
The Alliance provides a consistent global approach to pricing, design, installation and support of Avaya and Avaya DevConnect Partner solutions.
Alliance founding members serve over 9000 customers across more than 60 countries.
As a specialized systems integrator, the Alliance holds over >400 Avaya certifications with expertise in IP telephony, contact center, messaging and unified communications.
The Intelligent Communications Alliance provides a single point of contact for:
Global technology and service framework contracts
Global technology and service pricing agreements
Local billing, currency, language and technology capability
Consistent design, project management, implementation and support capability
Consistent account management and development
Headquarters: USA
Founded: 1988
Employees: 650+
Clients in 50 states and 22 countries
Headquarters: UK
Founded: 1969
Employees: 270
Clients in 41 Countries
Headquarters: Singapore
Founded: 1988
Employees: 250
Clients across Asia Pacific

6. Key Market Drivers Systems Integration BYOD (Bring Your Own Device)
Mobility
Desktop Video
Ease of use

7. Integration of Avaya and Microsoft….
Avaya Corporate Presentation
Avaya Corporate Presentation
Integration of Avaya and Microsoft….
Click-to-Communicate – OCS, Lync, Smart Tags
Click to Call, Click to Conference, Click to Video
Presence Integration and Federation
Voice Messaging – TUIs, GUIs, VUIs and MWI
Outlook, Internet Explorer, Exchange, PDA, Voice Rec, Speech to Text
Audio / Web Conferencing
Scheduling in Outlook*, Integration into Live Meeting
“Video as an extension of a Phone Call” – Room and Personal
With CAC, Bandwidth Management, Coverage Paths
Mobility – Single Number, Single Mailbox, Corporate Directory, VIP List, Simul-Ring, Graphical Mobile Client 7 7
© 2004 Avaya
© 2004 Avaya 7 7

8. Avaya integrated with Microsoft OCS
Office Communicator client, Avaya Communications infrastructure
Click to Call from Buddy list, web phone numbers, Smart Tags, header & body
Mid Call Control
Toast pop up on incoming call (Answer, Divert Call)
Aggregated IM and Phone Presence
Company dial plan and E.164 numbers supported
Utilize OCS Sign in
Client Side API integration
Requires OCS 2007 R2 Standard CAL only
Supported on:
Avaya Aura CM 5.2+
CS1000 (Phone Mode) using ACE 2.3.2
OCS 2007, Enterprise and BPOS (Cloud)
When user is logged into to workstation and Communicator, authenticated to ACE AIE Services is done in the background No User intervention required..
Click to Call from Buddy list, web phone numbers, Smart Tags, header & body
Mid Call Control
Toast pop up on incoming call (Answer, Divert Call)
Teleworking Detection
Computer and Phone Modes supported
Avaya UC Desktop Engine supporting G.711, 722, 729 codecs delivers PC calls through the Avaya infrastructure
Aggregated IM and Phone Presence
Company dial plan and E.164 numbers supported
Utilize OCS Sign in
Client Side API integration
Requires OCS 2007 R2 Standard CAL only
No Microsoft Voice devices or licenses required
Supported on:
Avaya Aura CM 5.2
CS1000 (Phone Mode) using ACE 2.3.2
OCS 2007, Enterprise and BPOS (Cloud) 8

9. Avaya integrated with Lync 2010
Preserves user experience
Click-to-call, telephony/video presence, multi-call handling
Choice of Calling Modes
Escalate from IM to Avaya voice / video call
Lync sign-in, simple install
Mid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference)
Client-side integration
No Lync voice licenses or devices
Uses Lync Client SDK
Multi-platform support
On-premise & Office 365 options
Avaya Aura® CM
CS 1000 (with ACE 6.2 FP1)
CS 1000 with Collaboration Package New
IP Office (phone) New
Extends to Microsoft stack
Click to Call from Office, Outlook, and IE 9

10. Desktop Experience - Lync Integration
Click to Call from Outlook
Click to Call from Internet Explorer
Call presented in Lync conversation window
Click to Join or Host
Conference from Outlook
Click to Call from
Office Suite

11. Avaya integrated with Lync 2013
(ACA 6.3 Dec 2013)
Start Voice call Improved
Lync Presence
Avaya Publishes busy - In A Call Status
Additional Contact numbers
Avaya Settings
Mode Selection
Deskphone
Computer
Other Phones
Call Forward Indicator
NEW
Message Waiting Indicator
NEW
Share My Bridge (Any Bridge) NEW

12. Avaya integrated with Lync 2013
(ACA 6.3 Dec 2013)
Message Waiting SIP client Video SRTP Citrix VDI Voice
“Look Ma, no VPN”
4/25/2017

13. Avaya Aura® Suite Licensing
Mix & Match per user across the enterprise
Optional Video Room connectivity
Optional a-la-carte Conferencing or Scopia (/port)
Collaboration Suite
Mobility Suite
Avaya Aura
CM, SM, SMGR
Presence
Flare
for PC CM
Messaging
MS Lync
Plug in ACA w/ Video
ACE
ACE 6.2
One-X
Mobile/
SIP/iOS/CES
for iPad
Voice
Avaya
SBCE
Avaya Aura Conferencing
(Audio/Web/Video)
Scopia /user *
Desktop & Mobile
Optional a-la-carte Conferencing or Scopia (/port)
Avaya
SBCE
EC500
Avaya Aura
Messaging
Foundation Suite
Avaya Aura
CM,SM, SMGR
Presence
Flare
for PC
Voice CM
Messaging
MS Lync
Plug in ACA w/ Video
ACE
ACE 6.2
Flare
for iPad
Voice/Web/Video
One-X
Mobile/
SIP/iOS/CES
EC500
With the new Suites, we provide you with a better value at the base or Foundation level, a base solution that offers full survivability options, complete desktop access for Lync integration and Flare users, essential but with a big business plus.
The enterprise that needs to add mobile collaboration will easily recognize the value in the Mobility Suite, a solution that combines all of the security and access options any mobile user will require. Addressing the market demands that communications has to involved mobile users, has to accept personal devices but still has to provide enterprise level security.
And finally the power user, the enterprise user that wants full video and audio collaboration will find their solution in the Collaboration Suite. With Avaya Conferencing 7 and Scopia desktop and mobile clients this user will quickly understand how making video accessible and easier to use enhances the business value of enterprise wide video collaboration.
But any flexible solution must address that each enterprise will have users with different needs, Foundation up to Collaboration. The new Avaya Aura Suite Licensing directly responds to this need by making the choices selectable on a per user basis, each corporate environment can add as many Essential users, Mobility users and Collaboration users they require, flexibility in addressing each enterprise, offering the best combination of features to meet their company goals.
one-X
Communicator
w/Video
one-X
Communicator
w/Video
Avaya Aura
CM, SM, SMGR
Avaya Aura
Presence
one-X
Communicator
w/Video
ACE
Flare
for PC
ACE 6.2 CM
Messaging
MS Lync
Plug in ACA w/ Video
* per-user Scopia ships FQ3

14. Click to call, Escalated to AAC7 Web
AAC7 will stream
Video for the
Active speaker
Avaya Aura Conferencing 7

15. Avaya Lync Cascading Media Servers
Aura Conferencing 7
Avaya Lync Cascading Media Servers
Media Server A (HOST)
(New York)
H323
AAC 7.0 CM
Web or Flare on Windows
Lync User
Avaya Aura Session Manager
Optimization of media streams over WAN with local cascading
SIP
SIP
RTP/RTCP
WAN
RTP/RTCP
(London)
(Sydney)
Cascading
Media Server B
H323
Cascading
Media Server C
H323
One X SIP User
Lync User
Lync User
Flare on iPad User

16. Mobility and Collaboration are Changing
Market Trends
48% of Enterprises
Deployed VC Rooms Only 28% Used
60% UC growth rate driven by personal/ mobile video
40% employees spend >20% of time away from desk
80% Fortune 100 deploying iPhones/iPads
Let’s start out with some important trends.
The Enterprise world is changing!
No longer is the status quo acceptable for businesses to compete effectively.
Gartner says: “Mobile computing is forcing the biggest change to the way people live since the automobile. And, like the automotive revolution, there are many secondary impacts.
It changes where people can work.
It changes how they spend their day. Mass adoption forces new infrastructure.
And, It spawns new businesses. Bottom line: it threatens the status quo.”
As you can see by these statistics, users are moving away from conducting business solely in the office.
More and more business today is being conducted by a workforce that is not stationary.
Users interact with different tools based on their locations and collaboration needs.
The increased productivity demands on workers, reduced budgets, while maintaining an acceptable work life balance are forcing workers to conduct business in multimodal ways based on where they are at the time.
Full collaboration now includes: audio, content share and video with a seamless user experience on multiple devices.
Today there is a driving need for high quality, Low cost enterprise video collaboration that is intuitive and works across mobile, PC, tablet, and room systems
This presents a great opportunity to integrate video into the enterprise, and to verticals, as new applications for these INTELLENGENT devices are popping up everyday.
-- Click --
Mobile Collaboration BYOD
Up to 40% of employees spend >20% of time far from desk – Gartner
Over 80% of Fortune 100 deploying iPhones and iPads – Network World
72% of organizations permitting employee-owned devices – Aberdeen
Mobility budgets are rising. Overall average growth is 16% for 2013
Video/Room
48% of enterprises have deployed video room communications. However on average, only 28% of employees using. – Gartner
Over 71% of enterprises expect to integrate desktop/mobile video with rooms - Nemertes
Expect 60% video growth rate in UC deployments by 2016 driven by personal and mobile video – Gartner
Control of network bandwidth is a key part of selling more pervasive use of video – Gartner
Let’s summarize the business challenge:
Room systems have great quality but can be difficult to use without support
PC’s and Devices offer video collaboration that is easier to use, but the quality isn’t the same and the net result is the same – makes collaboration difficult
Now compound that by the fact that people are using more devices to connect
Conclusion
Over
of enterprises expect to integrate desktop/mobile video with rooms
71%
2010 Avaya Inc. All rights reserved.

17. Unified Communications for Video Conferencing
Polycom
Avaya/RAD
EX90
Lync
Group 300
iPhone
iPad
LifeSize
Voice
Unified Communications for
Video Conferencing
Enables Mobility
Connects Disparate Video systems
Converts Proprietary Video Systems (MSFT)
Connects Room & Desktop Video
Supports the Enterprise Desktop Video Trend

18. Click to Video - Disparate Room systems and clients
Room Video System
H323 Device
Avaya Aura® CM 6.2
Avaya Aura® Session Manager
TDM Device
Lync 2010
Microsoft
Desk Phone, Other Phone and Computer Mode
Avaya Aura CM (H323)
Avaya Client Apps Desktop Communications Enablement (Outlook, Office, Web Browser) Add-in
Avaya Microsoft Lync Integration
Avaya one-X®
(H323)

19. Click to Video, Escalated to Multipoint
Actual 5 party conference call on Radvision Elite with users from:
Lync Click to Call Integration (PIP)
One X Communicator
Scopia Desktop client
Radvision XT 5000
Polycom HDX 7000

20. Rad client (Scopia) - So easy, (my) Mom can do it
Mom installed and launched Scopia from an invite
Scopia video call was running in about 5 minutes
Mom is far from a PC Savvy user
Net new install was done with no local help
Mom claimed it was so easy, “Even a VP can do it”

21. SPS Advantages 181 Video Specialists
Who know multi-vendor video
Solutions to include premise based, hybrid & true cloud
Hosted Equipment and Data connections
24 X 7 Support for Total Solution
Specialized 24X7 Video NOC
For Every Customer - 5 minute Rule!
Multivendor Video Certifications
Pre & Post Sale

22. Success Stories Immersive Telepresence Desktop Video Conferencing
SPS is deploying the first Immersive RADVISION
Desktop Video Conferencing
Thousands of customers
Infrastructure – MCU & Gatekeeper
HD Conference Rooms with Control systems
SPS has deployed 10,000+ Video rooms (and counting)
International Deployments

23. Actual Deployments

24. A taste of
Horse Heaven Vineyard Sauvignon Blanc Horse Heaven Hills Crisp, racy style of Sauvignon Blanc with c citrus characteristics. Partial stainless steel fermentation.
Cold Creek Vineyard Cabernet Sauvignon
Columbia Valley 100% Cabernet from this iconic 40-year-old vineyard consistently delivers power, structure and rich concentrated black fruit. The wine delivers black cherry, chocolate notes
Indian Wells Chardonnay
Columbia Valley Great tropical fruit
Aromas and flavors of pineapple, mango and
hints of caramel.

25. THANK YOU!
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