1. TBD Investments Data Flow Diagrams Incident Management System Tuan Nguyen Beverly Orr Darren Baker

2. TBD Investments is a national company that specializes in: managing diversified portfolios deliver advisory services for acquisitions commercial real estate financing. TBD Investments - Background

3. The proposed system will document and track incidents in the company’s computer system. Users will be able to log in to the system with a login ID and password. The system will be accessible by all groups and aid in identifying common and reoccurring problems. TBD Investments

4. Incident Management System -External Entities Manager User IT Professional Technician -Process Incident System -Data Flow Weekly Incident Report Closed Completed Incident Close Incident Assign Tech Open Incident Completed Incident Assigned Incident Incident Finished Report Incident Report New User Info Log In Approved/Denied Log In TBD Investments - Context Diagram

5. TBD Investments – Context Diagram

6. Incident Management System - External Entities Manager User IT Professional Technician - Processes User Management Incident Reporting Incident Assignment Report Processing - Data Storage User Incident TBD Investments – Level 0 Diagram

8. Incident Management System -External Entity IT Professional Tech -Processes Assign Tech & Close Complete Tech Work -Data Storage Incident Technician TBD Investments – Level 1 Diagram

10. Incident Management System -External Entity User IT Professional -Processes Open/Close Incident Assign Technician Notify User -Data Storage Incident Technician TBD Investments – Level 2 Diagram

12. Incident Management System TBD Investments Questions or Comments?