1. © 2009 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Gopi Gopinath Chairman & CEO AT&T Global Services Network India Pvt. Ltd. Preparing for the surge

2. © 2007 AT&T. All Rights Reserved. Page 2 © 2009 AT&T Intellectual Property. All rights reserved. Page 2 Opportunities at an inflection point  Optimal utilization of resources  Adoption of appropriate technologies  Implementation of innovative business processes leveraging new technologies Page 2

3. © 2007 AT&T. All Rights Reserved. Page 3 © 2009 AT&T Intellectual Property. All rights reserved. Page 3 Technology Advances Role of IT/Telecom service providers in enabling the IT transformation:  Communicate & Collaborate  Conduct business & Manage financing Technological advances:  Virtualization of infrastructure & Cloud Computing  Unified Communications Page 3

4. © 2007 AT&T. All Rights Reserved. Page 4 © 2009 AT&T Intellectual Property. All rights reserved. Page 4 DedicatedVirtualUtilityCloud  One application per physical server  Often over-built and under-utilized  Server sprawl raises management costs  Increases utilization of server assets  Flexible sizing for each application  Physical hardware still dedicated  Adaptive, pay-per- use capacity  Pre-built platform speeds delivery  Multi-tenancy helps lower costs  Next evolution of the market  Ultimate scalability: small to massive  Full customer self- service via portal Transformation of BPO IT Architectures Client #1 ABC DEF Client #2 Client #1 Client #2 ABC DEF ABC DEF

5. © 2007 AT&T. All Rights Reserved. Page 5 © 2009 AT&T Intellectual Property. All rights reserved. Page 5 The UC Paradigm – Unifying Real Time Tools The Business Ecosystem Web Conferencing and Collaboration Presence / IM / Calling Email/Workspaces/Wikis/Blogs Telepresence and Video Conferencing Richness of Real-time collaboration Relationship meetings Working Meetings

6. © 2007 AT&T. All Rights Reserved. Page 6 © 2009 AT&T Intellectual Property. All rights reserved. Page 6 Telepresence

7. © 2008 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Are you ready for the surge?