1. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare John Rayner – THIS Friday 8 th June 2012

2. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare 2

3. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare 3

4. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Shared risks Shared benefit Shared loss Shared benefit Economies of scale Better use of resources Benefits to the whole system 4

5. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare 5

6. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare What am I paying for? How much am I paying? I am paying more than them? They are getting more services than me! How do I know that I am getting VFM? Are you independent? 6

7. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare “If you take on more customers what happens to the level of service I receive and will I pay less” 7

8. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare 8 Individual relationships Bespoke services Contracts Monitoring methods Work management Movement over time towards the income Vs activity level match

9. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Know what your services cost Understand your metrics Meter usage Provide feedback Customer service reviews Quarterly contract reviews 9

10. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Continuous growth since our creation in 2002 Client base in excess of 33,000 250+ members of staff 20,000 devices on the COIN Annual budget of £11m Work with the large number of client organisations Winner of the European excellence award in data protection 2006 BSI Standards - 9001, 20,000 and 20,001 (2009) MS Academy and Clinical Coding Academy host National provider of Lab to Lab messaging systems Host the National Health Informatics Benchmarking Club National Service Desk accreditation

11. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare CHFT NHS Kirklees NHS Calderdale NHS Wakefield NHS Oldham NHS Leeds Mid Yorkshire Hospital Trust Local Care Direct National ESR team National supplier of Lab to Lab messaging NHS Information Centre The Bridgewater Community Health Trust NHS EofE CLINT National Clinical Coding Services NHS Yorkshire & The Humber South West Yorkshire Partnership FT WYAC Overgate and Kirkwood Hospices Y&TH Deanery Pennine Acute Trust Leeds teaching hospitals Spectrum National Leadership Academy IMAS

12. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare Service desk 1 st, 2 nd and 3 rd line support Server and network infrastructure Encryption Services Information Governance Records Management Registration Authority Clinical Training and Academy Desk top training Project Management Change Management Web Development Software development Clinical coding Primary care services Data Quality Corporate Information Information management Community information Prescribing information Programme Management Project Management

13. The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust The Health Informatics Service Informing Healthcare To be the qualified provider of choice To do the ‘right thing’ well To be the best at customer service Safeguard the USP Increase income / reduce cost Form and function - clarity 13