1. Corporate Social Responsibility (CSR) The case of Shangrila Group

2. For decades, social responsibility has been one of the major issues facing global enterprise As transnational companies have reaped most of the benefits of globalization and are gaining control over much of the world’s resources, they are increasingly being expected to serve the society from which they profit, and to bear more of the burdens of social responsibility. Demands on corporations to play a greater role in furthering the overall welfare of society has driven many organizations to voluntarily subscribe to codes of ethics and engage in social issues that benefit various groups in society. The balancing of responsibilities to the environment, society and the economy is what has come to be called ‘corporate social responsibility’, or CSR. CSR is essentially a concept that embodies the impact a company has on the society in which it operates and its interactions with different interests groups in that society. – The concept involves issues that affect all business sectors - such as emissions, employment standards and equal employment opportunity – as well as industry-specific issues.

3. The hospitality industry is a multibillion-dollar industry serving millions of people globally and is expected to grow even more over the next few decades. Demand for hotel accommodation is driven in part by the travel industry, and with a forecasted number of 1580 million tourist arrivals by the year 2020 (Tourist Trade Guardian 26 September cited in PricewaterhouseCoopers, 2006) Pressures have been put on the hospitality industry, which typically lags behind other industries in responding to CSR challenges, to pay more attention to sustainability issues. – Individual travelers and NGOs as well as governments and banks are changing their perceptions regarding the impact current business practices have on the future state of the environment and societies, and in view of that, about what responsibilities hotels bear with regard to improving the outlook for the future (PWC, 2006). – As more and more consumers becomes sensitive to environmental and social performance issues, sustainability has become a critical issue faced by hotel owners today.

4. The concept involves issues that affect all business sectors - such as emissions - employment standards and equal employment opportunity - as well as industry-specific issues. _______________________________________ A ‘hotel group’ is characterized as a single company that owns and develops different hotel brands. A ‘hotel brand’ is a set of hotels within a hotel group that share characteristics, identity and name

5. From a study by Story and Price (2006): -100 companies listed in the Business in the Community Corporate Responsibility Index (BIC 2004) were asked to state their main reasons for participating in CSR activities. The companies who responded indicated that CSR activities were important… - “mainly as a means of improving risk management systems -enhancing the organization’s image as well as for ethical reasons” -Other important reasons included improved company culture, reduced employee turnover and better legal compliance.

7. Shang grila Case

9. Shangri-la Hotel, Bangkok, Exteria

10. Shangri-la Hotel, Hong Kong, Lobby area