1. Stakeholders THE TIMES 100

2. Stakeholders Stakeholders are groups or individuals with an interest in a business. Stakeholders may affect or be affected by the decisions of an organisation.

3. THE TIMES 100 Types of stakeholder Shareholders/ownersEmployees ManagersCustomers SuppliersLocal community GovernmentCompetitors Pressure groupsFinanciers

4. THE TIMES 100 Stakeholder interests Each stakeholder group will have its own expectations of the business. For example, customers expect good value for money and a regular source of goods and services. What do you think are the expectations of the other stakeholders?

5. THE TIMES 100 Stakeholder conflict Conflict between the needs of stakeholder groups may occur. For example, paying workers higher wages could result in lower dividends to shareholders.

6. THE TIMES 100 Shareholder concept The shareholder concept is the traditional view that shareholders are the most important stakeholder. This view holds that as shareholders employ managers to run businesses on their behalf, managers’ decisions should only consider the objectives of the shareholders.

7. THE TIMES 100 Corporate Responsibility In contrast to the shareholder concept, Corporate Responsibility considers the responsibility of an organisation to all stakeholders, including the community and society at large. CR considers both the financial and non- financial performance of an organisation.

8. THE TIMES 100 Stakeholders in context

9. THE TIMES 100 Internal and external stakeholders Which of the following stakeholders are internal to the business and which are external? Shareholders Customers Local communities Interest groups Employees Managers

10. THE TIMES 100 Local community objectives What expectations do local communities have of Shell? How has Shell sought to meet these needs? Use the Shell case study to help you

11. THE TIMES 100 Interest groups Interest groups are people and organisations who can make decisions and form opinions that can affect an organisation. Use the Shell case study to identify the different interest groups that interact with Shell.

12. THE TIMES 100 Stakeholder conflict Conflict can occur between the needs of different stakeholder groups. Use the case study to find out how Shell attempts to avoid conflict before making major decisions or investments.

13. THE TIMES 100 Useful resources Stakeholder lessons suggestions and activities (The Times 100) Shell case study (The Times 100) Shell website