1. Chapter 5 B2B E-Commerce

2. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall1 Learning Objectives 1.Describe the B2B field. 2.Describe the major types of B2B models. 3.Discuss the characteristics of the sell-side marketplace, including auctions. 4.Describe the sell-side models. 5.Describe the characteristics of the buy-side marketplace and e-procurement. 6.Explain how reverse auctions work in B2B.

3. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall2 Learning Objectives 7.Describe B2B aggregation and group purchasing models. 8.Describe other procurement methods. 9.Define exchanges and describe their major types. 10.Describe B2B portals. 11.Describe third-party exchanges. 12.Describe partner relationship management (PRM).

4. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall3 Concepts, Characteristics, and Models of B2B EC BASIC B2B CONCEPTS business-to-business e-commerce (B2B EC) Transactions between businesses conducted electronically over the Internet, extranets, intranets, or private networks; also known as eB2B (electronic B2B) or just B2B.

5. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall4 Concepts, Characteristics, and Models of B2B EC

6. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall5 Concepts, Characteristics, and Models of B2B EC THE BASIC TYPES OF B2B TRANSACTIONS AND ACTIVITIES Sell-side Buy-side Exchanges Supply chain improvements and collaborative commerce

7. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall6 Concepts, Characteristics, and Models of B2B EC

8. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall7 Concepts, Characteristics, and Models of B2B EC THE BASIC TYPES OF B2B E- MARKETPLACES AND SERVICES One-to-Many and Many-to-One: Private E- Marketplaces company-centric EC E-commerce that focuses on a single company’s buying needs (many-to-one, or buy-side) or selling needs (one- to-many, or sell-side). private e-marketplaces Markets in which the individual sell-side or buy-side company has complete control over participation in the selling or buying transaction.

9. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall8 Concepts, Characteristics, and Models of B2B EC Many-to-Many: Exchanges exchanges (trading communities or trading exchanges) Many-to-many e-marketplaces, usually owned and run by a third party or a consortium, in which many buyers and many sellers meet electronically to trade with each other. public e-marketplaces Third-party exchanges open to all interested parties (sellers and buyers). Supply Chain Improvers and Collaborative Commerce

10. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall9 Concepts, Characteristics, and Models of B2B EC B2B CHARACTERISTICS Parties to the Transaction: Sellers, Buyers, and Intermediaries online intermediary An online third party that brokers a transaction online between a buyer and a seller; may be virtual or click-and-mortar.

11. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall10 Concepts, Characteristics, and Models of B2B EC Types of Transactions spot buying The purchase of goods and services as they are needed, usually at prevailing market prices. strategic (systematic) sourcing Purchases involving long-term contracts that usually are based on private negotiations between sellers and buyers.

12. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall11 Concepts, Characteristics, and Models of B2B EC Types of Materials Traded direct materials Materials used in the production of a product (e.g., steel in a car or paper in a book). indirect materials Materials used to support production (e.g., office supplies or light bulbs). MRO (maintenance, repair, and operation) Indirect materials used in activities that support production.

13. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall12 Concepts, Characteristics, and Models of B2B EC Direction of Trade vertical marketplaces Markets that deal with one industry or industry segment (e.g., steel, chemicals). horizontal marketplaces Markets that concentrate on a service, material, or a product that is used in all types of industries (e.g., office supplies, PCs).

14. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall13 Concepts, Characteristics, and Models of B2B EC SUPPLY CHAIN RELATIONSHIPS IN B2B VIRTUAL SERVICE INDUSTRIES IN B2B THE BENEFITS OF B2B

15. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall14 One-to-Many: Sell-side E-Marketplaces SELL-SIDE MODELS AND ACTIVITIES sell-side e-marketplace A Web-based marketplace in which one company sells to many business buyers from e-catalogs or auctions, frequently over an extranet. B2B Sellers Customer Service

16. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall15 One-to-Many: Sell-side E-Marketplaces

17. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall16 One-to-Many: Sell-side E-Marketplaces DIRECT SALES FROM CATALOGS Configuration and Customization Benefits and Limitations of Direct Sales from Catalogs DIRECT SALES: THE EXAMPLE OF CISCO SYSTEMS

18. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall17 Selling Via Intermediaries and Distributors Manufacturers frequently use intermediaries to distribute their products to a large number of buyers. The intermediaries (known as distributors) usually buy products from many vendors and aggregate them into one catalog from which they sell.

19. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall18 Selling Via Auctions USING AUCTIONS ON THE SELL SIDE Revenue generation Cost savings Increased “stickiness” Member acquisition and retention

20. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall19 Selling Via Auctions AUCTIONING FROM THE COMPANY’S OWN SITE USING INTERMEDIARIES IN AUCTIONS EXAMPLES OF B2B FORWARD AUCTION

21. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall20 One-from-Many: Buy-Side E-Marketplaces and E-Procurement buy-side e-marketplace A corporate-based acquisition site that uses reverse auctions, negotiations, group purchasing, or any other e- procurement method.

22. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall21 One-from-Many: Buy-Side E-Marketplaces and E-Procurement PROCUREMENT METHODS e-sourcing e-tendering e-reverse auctioning e-informing Web-based ERP (electronic resource planning) e-MRO (maintenance, repair, and operating)

23. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall22 One-from-Many: Buy-Side E-Marketplaces and E-Procurement INEFFICIENCIES IN TRADITIONAL PROCUREMENT MANAGEMENT Procurement management The planning, organizing, and coordinating of all the activities relating to purchasing goods and services needed to accomplish the organization’s mission. maverick buying Unplanned purchases of items needed quickly, often at higher prices, not pre-negotiated.

24. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall23 One-from-Many: Buy-Side E-Marketplaces and E-Procurement THE GOALS AND BENEFITS OF E- PROCUREMENT e-procurement The electronic acquisition of goods and services for organizations.

25. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall24 One-from-Many: Buy-Side E-Marketplaces and E-Procurement

26. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall25 One-from-Many: Buy-Side E-Marketplaces and E-Procurement

27. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall26 Buy-Side E-Marketplaces: Reverse Auctions request for quote (RFQ) The “invitation” to participate in a tendering (bidding) system. CONDUCTING REVERSE AUCTIONS E-Tendering by Governments GROUP REVERSE AUCTIONS

28. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall27 Buy-Side E-Marketplaces: Reverse Auctions

29. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall28 Other E-Procurement Methods internal procurement marketplace The aggregated catalogs of all approved suppliers combined into a single internal electronic catalog. Benefits of Internal Marketplaces desktop purchasing Direct purchasing from internal marketplaces without the approval of supervisors and without the intervention of a procurement department.

30. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall29 Other E-Procurement Methods BUYING AT E-AUCTIONS group purchasing The aggregation of orders from several buyers into volume purchases so that better prices can be negotiated. Internal Aggregation External Aggregation

31. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall30 Other E-Procurement Methods

32. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall31 Other E-Procurement Methods BUYING FROM E-DISTRIBUTORS PURCHASING DIRECT GOODS ELECTRONIC BARTERING bartering exchange An intermediary that links parties in a barter; a company submits its surplus to the exchange and receives points of credit, which can be used to buy the items that the company needs from other exchange participants.

33. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall32 B2B Electronic Exchanges: Definitions and Concepts

34. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall33 B2B Electronic Exchanges: Definitions and Concepts dynamic pricing A rapid movement of prices over time and possibly across customers, as a result of supply and demand matching. FUNCTIONS OF EXCHANGES Matching buyers and sellers Facilitating transactions Maintaining exchange policies and infrastructure

35. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall34 B2B Electronic Exchanges: Definitions and Concepts

36. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall35 B2B Electronic Exchanges: Definitions and Concepts Revenue Models of Exchanges Transaction fees Fee for service Membership fees Advertising fees Other revenue sources B2B portals Information portals for businesses. vortals B2B portals that focus on a single industry or industry segment; “vertical portals”.

37. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall36 B2B Portals, Directories, and Trading Exchanges THIRD-PARTY AND DIRECTORIES EXCHANGES consortium trading exchange (CTE) An exchange formed and operated by a group of major companies in an industry to provide industry-wide transaction services.

38. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall37 Partner and Supplier Relationship Management partner relationship management (PRM) Business strategy that focuses on providing comprehensive quality service to business partners. E-COMMUNITIES AND PRM

39. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall38 Managerial Issues 1.Can we justify the cost of B2B applications? 2.Which vendor(s) should we select? 3.Which B2B model(s) should we use? 4.What are the ethical issues in B2B? 5.Will there be massive disintermediation? 6.How can trust and loyalty be cultivated in B2B? 7.Will joining an exchange force restructuring? 8.Which exchange to join? 9.What are the benefits and risks of joining an exchange?

40. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall39 Summary 1.The B2B field. 2.The major B2B models. 3.The characteristics of sell-side marketplaces. 4.Sell-side intermediaries. 5.The characteristics of buy-side marketplaces and e-procurement. 6.B2B reverse auctions.

41. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall40 Summary 7.B2B aggregation and group purchasing. 8.Other procurement methods. 9.E-marketplaces and exchanges defined and the major types of exchanges. 10.B2B portals. 11.Third-party exchanges. 12.Good relationship with business partners is critical to the success of B2B.

42. Chapter 5 Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall41 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2009 Pearson Education, Inc. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall