1. How can we create even more value from our organisations? Hollie Snelson Internal communication manager

3. What we know about internal communication at KCC Kent Adult Social Services Environment Highways and Waste Chief Executive’s Department Children, Families and Education Communities

4. Staff surveys repeatedly highlight internal communication as an area for improvement.

5. Where we are going – organisational challenges  Changes to the way we work  Changes to the physical working environment (less desktops, more flexible)  More productivity for less cost

6. What we know about social media  creates and strengthens communities  allows people to discuss ideas and plans in an informal way  provides an easily accessible way to collaborate  It’s cheap (in terms of budget, not resource)

7. Intranet Team Briefing First magazineExtraMails Directorate magazines Team newsletters Communication networks Learning lunches Roles and relationships YammerTeam meetingsOne to onesPrivate networks

8. We’re getting there  New intranet  E-newsletters  Unified communication

9. Yammer  Cross - directorate  Not ‘corporate’  Topics and subjects defined by users

11. My KCC Idea  Idea generation  Rating and commenting  Feedback cycle prompts

13. Communities of practice  Various tools (forum, wiki, blog, events)  Membership can be as defined or wide as you’d like  Partnership involvement

15. The future  Many channels (online and offline)  Not centrally controlled but centrally managed  Video streaming  Audio streaming  Searchability  Truly mobile workforce

16. Barriers  Silo culture – already breaking down with Yammer  Lack of familiarity with the tools –training needs  Hardware limitations – for the first time office machines are probably less advanced than home PCs.

17. Completing the circle By allowing the knowledge that is currently kept hidden, (in units, teams, peoples heads) to be shared we can all learn Make mistakes once Crowd sourcing ideas Peer to peer networks Find the experts

18. Thank you Questions?