1. Presenters: Paul Signorelli, & Rick Kerner ASTD National Advisors for Chapters December 5, 2012 1 pm ET/10 am PT Volunteer Retention 101: Thanking and Rewarding Our Supporters

2. Examining the Foundations

3. Recognition: Integral to All We Do

4. Involvement Breeds Engagement

5. Levels of Engagement

8. Motivation: Association

12. Case Study #1: Reinvesting in Your Treasures

16. Exercise 1: How Have You Re- invested?

17. Low-Cost, High-Value Efforts

18. Recognition When? When performance MEETS expectations.

19. Rewards When? When performance EXCEEDS expectations.

20. Rewards When? When performance EXCEEDS expectations.

21. Rewards When? When performance EXCEEDS expectations.

22. Rewards

26. Case Study #2: High Value

30. Exercise 2: What Thanks & Rewards Do You Offer?

31. Inspiration: Leading by Example

32. Colleagues Thanking Colleagues

35. Case Study #3: Colleagues Honoring Colleagues

36. Exercise #3: Next Steps to Sustaining Your Program

37. Summary

46. Additional Resources http://www.vrarecycles.org/Portals/ 0/VA%20Recycling%20Assoc%20 Workshop%20Handouts.pdf http://www.morevolunteers.co m/CountOnMeeBook.pdf http://www.amazon.com/Recr uiting-Retaining-Motivating- Volunteers- ebook/dp/B003DA45NM

47. Questions & Comments

48. Credits & Acknowledgments (Images taken from flickr.com unless otherwise noted): Ticker Tape Parade: From TedKerwin’s photostream at http://www.flickr.com/photos/tedkerwin/2245536006/sizes/m/in/photostream/ Building Inspector: From Louiseville SACE’s photostream at http://www.flickr.com/photos/louisvilleusace/5243474161/sizes/m/in/photostream/ Awards: From Scottfidd’s photostream at http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/ Mountain Climbers: From David Domingo’s photostream at http://www.flickr.com/photos/_sml/151835570/sizes/m/in/photostream/ Mountain Climber: From David Domingo’s photostream at http://www.flickr.com/photos/_sml/151835733/sizes/m/in/photostream/ Dolphins: FroFm Lowjumpingfrog’s photostream at http://www.flickr.com/photos/jenorton/5643121091/sizes/m/in/photostream/ Dogs: From Anita & Greg’s photostream at http://www.flickr.com/photos/anita__greg/3450196460/sizes/m/in/photostream/ Langur Monkey: From Salim Virji’s photostream at http://www.flickr.com/photos/salim/19426196/sizes/o/in/photostream/ Michael Merritt at ASTD Chapter Leader Day 2012: From ASTD Chapter Leaders Facebook page at https://www.facebook.com/photo.php?fbid=10150785299831362&set=pb.361298961361.- 2207520000.1354298106&type=3&theater Dollars: From 401(K)12’s photostream at http://www.flickr.com/photos/68751915@N05/6355318323/sizes/m/in/photostream/ Dancing in the Street: From AKQP2’s photostream http://www.flickr.com/photos/merg/9642009/sizes/m/in/photostream/ ASTD Chapter Leader Day 2012: From ASTD Chapter Leaders Facebook Page at http://www.facebook.com/chapterleaders/photos_stream Awards: From Scottfidd’s photostream at http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/ Eating Cake: From Timefortea3’s photostream at http://www.flickr.com/photos/timefortea3/5414385629/sizes/m/in/photostream/ Leading the Way: From Fank209’s photostream at http://www.flickr.com/photos/86919628@N00/2961722873/sizes/m/in/photostream/ Asian Development Bank Awards: From Asian Development Bank’s photostream at http://www.flickr.com/photos/asiandevelopmentbank/6469538665/sizes/m/in/photostream/ Gourmet Food: From Pochacco20’s photostream at http://www.flickr.com/photos/pochacco20/2116254906/sizes/m/in/photostream/ On the Path: From Gerald Davison’s photostream at http://www.flickr.com/photos/gerald- davison/20037015/sizes/m/in/photostream/ Question Marks: From Valerie Everett’s photostream at http://www.flickr.com/photos/valeriebb/3006348550/sizes/m/in/photostream/ http://www.flickr.com/photos/tedkerwin/2245536006/sizes/m/in/photostream/ http://www.flickr.com/photos/louisvilleusace/5243474161/sizes/m/in/photostream/http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/ http://www.flickr.com/photos/_sml/151835570/sizes/m/in/photostream/http://www.flickr.com/photos/_sml/151835733/sizes/m/in/photostream/ http://www.flickr.com/photos/jenorton/5643121091/sizes/m/in/photostream/ http://www.flickr.com/photos/anita__greg/3450196460/sizes/m/in/photostream/ http://www.flickr.com/photos/salim/19426196/sizes/o/in/photostream/ https://www.facebook.com/photo.php?fbid=10150785299831362&set=pb.361298961361.- 2207520000.1354298106&type=3&theaterhttp://www.flickr.com/photos/68751915@N05/6355318323/sizes/m/in/photostream/http://www.flickr.com/photos/merg/9642009/sizes/m/in/photostream/ http://www.facebook.com/chapterleaders/photos_stream http://www.flickr.com/photos/scottfidd/2915838606/sizes/m/in/photostream/http://www.flickr.com/photos/timefortea3/5414385629/sizes/m/in/photostream/ http://www.flickr.com/photos/86919628@N00/2961722873/sizes/m/in/photostream/ http://www.flickr.com/photos/asiandevelopmentbank/6469538665/sizes/m/in/photostream/ http://www.flickr.com/photos/pochacco20/2116254906/sizes/m/in/photostream/http://www.flickr.com/photos/gerald- davison/20037015/sizes/m/in/photostream/ http://www.flickr.com/photos/valeriebb/3006348550/sizes/m/in/photostream/