1. The National Student Survey Kathy Jones – Membership Services Development Manager Katherine.jones@surrey.ac.uk

2. About the NSS… The National Student Survey is completed annually by all final years. It contributes to league tables and helps to set the Union’s agenda You have a crucial role as a rep, it’s important to know how well your department is doing… …. and how you can contribute.

3. Where does the University stand? Results came out in August 2013. Current satisfaction rating of 92% Has led to 8 th place in Guardian League tables 12 th in The Times Good University Guide Higher position than ever before = higher pressure

4. The VC’s view… “I am delighted by this result, which alongside our recent high ranking in the National Student Survey reflects our continuous improvements in teaching, research and the student experience to strengthen our position as a leading university in the UK.”

5. Key highlights from the results  'Overall Satisfaction' has increased 2% to 92%  An average of the question scores shows a 2% increase on last year to 85%.  12 subject areas have seen an improvement in their 'Overall Satisfaction'; 2 of these have improved by over 10%  16 subject areas have seen a decrease in their 'Overall Satisfaction' all by less than 10%

6. Key highlights continued Teaching91 Assessment & Feedback75 Academic Support85 Organisation & Management83 Learning Resources90 Personal Development86 Overall Satisfaction92

7. Specific subject results breakdown Look at the subject breakdown – can you pick out your own department?

8. Your role as a Rep Feedback is what leads to improvements to the student learning experience and therefore the quality of a degree from the University of Surrey. Therefore it’s in your interests to provide feedback to your department through your role.

9. Any Questions?