1. Star travel 英二甲 4A0I0092 陳孟筠 4A0I0100 李培君

2. Background Information 1.Female 2. 21-25years old 3.Department of leisure, recreation, tourism management(STUT)

3. 4. Current company: … visa. travel, accommodation, travel arrangements cooperating firm: airlines. HSR. hotel customer: tourists Job title: travel consultant Job duties: deal with the consumer demands and the problems about tourist travel Years of working: half a year

4. Questions 1.Do you need to use English to commutate at work? How important is it for you to use English to communicate? English and Japanese English is the common language between country and country.

5. 2. With what media and on what occasion do you use English to commutate? What are the purposes of the communication? phone. internet. face to face books. introduction

6. 3. What language communication problems do you have? What strategies and resources do you use to solve the problems? use the website to translate. body language

7. 4. What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems? The customers didn’t understand their schedule of travel. ask a person of experience

8. 6. How do you improve your language and cultural competence? Watch and listen to English programs or radio stations

9. 7. What help do you think the government, the society or the company should provide to help workers improve their English competence? Attend classes to train my English ability

10. 8. What suggestion do you have for school English education? English is important, you have to constant practice and don’t give up.

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