1. VinaDisc LATIOS Team Hien Nguyens3146145 Nhat Luongs3074883 Van Chiems3131679 Xuan Nguyens3131683

2. VinaDics  Background and core business  Business environment  Information audit  Problem identification  Information gaps  Solution and recommendation

3. The core business of VinaDisc  We sell DVDs to customers through our stores system in Hanoi and HCMC. We serve the entertainment demand of citizens.  In future, we intend to expand our business online, outside Hanoi and HCMC to Cambodia and Laos.

4. VinaDisc’s environment  Internal environment The link between a warehouse, 5 stores in Hanoi and 6 stores in HCMC, they coordinate and interact together. VinaDisc

5. Vinadisc’s environment (con’t)  External environment The relationship with the oversea suppliers, our business and our distributors, customers, also our competitors, each factor are connected and affected by others. VinaDisc

6. Industry sector of VinaDisc  VinaDisc’s activities are in entertainment industry with a lot of DVD stores in Hanoi and HCMC and a quite big warehouse so as to provide DVD from the foreign container to our stores.  VinaDisc takes a part in Supply Chain in the flow of DVD from the retailers to the end users through the process of estimating the demand and purchasing DVD from foreign countries. VinaDisc

7. Trends and business strategies Trends  The widespread of using Internet  The high demand in all entertainment types because of high pressure of work and study  The requirement of customer service and delivery VinaDisc

8. Business strategies of Vinadisc Strategies  Rise the market share up to 20-30% more  Build the new way in selling by business online  share updated information frequently to customers  Upgrading customer service with high responsibility ( The 7R’s) VinaDisc

9. Customers and Suppliers  Customers  People around Hanoi and HCMC, also the area near those city  Potential customers  Customers in Laos and Cambodian  Suppliers  Suppliers from foreign countries  Potential suppliers  Vietnam’s suppliers and Asia South East countries. VinaDisc

10. Vietnam government and legislative regulations  For Vietnam entertainment industry regulation, there are a lot of rules and regulations but:  Complicated  Uncertain  Instable  Ineffective VinaDisc

11. Information Needs What information do we need for the staff to do their job?

12. Information needs (Cont.)  Warehouse status information  Week shipment information  Stock information in each stores  DVDs categories on shelves in each stores

13. Collect & access information Where can we find information, and how can we collect/access it?

14. Collect & access information (Cont.) Information is managed manually  In the warehouse, information is recorded after each in freight our out freight shipment.  In each stores, information about stock level, types of DVDs… is updated when stock level of a particular DVDs reach zero  The relation between stores is based on telephone

15. Information map Information Audit Information resource Internal /externa l Who uses this resource Why is it used Format of resourceWho is responsible for the resource Stock level information of each type of DVDs in warehouse and eash store InternalSales person in the stores Order processing people in both warehouse and stores. To full fill the stock to meet customer demand Paper document and sometimes only people acknowledgement The order processing staff

16. Information map (Cont.) Information Audit Information resource Internal /externa l Who uses this resource Why is it used Format of resourceWho is responsible for the resource DVDs categories in each store InternalSale person in the stores To easy and fast in picking the DVDs that customer requires. To check the level of stock for each particular DVDs There is no formal documentary record. All things are based on sale person’s acknowledgement Sale person

17. Needs analysis  Collected info that is considered to be necessary for the users.  Resources: DVD titles, sales from customers…  Services: delivery, orders…  Departments: accounting, marketing… VinaDisc

18. Internal Data External Data Data to Information Transformation process Information Tacit Knowledge Explicit Knowledge Reports Records Documents Files Knowledge Assets Experience Lessons Learned Ideas Beliefs Info Audit Information flow in an Organization > > > Problem Identification Needs analysisInfo auditKnowledge audit VinaDisc

19. Problem Identification (Cont.)  Bottlenecked Information flow: - Cannot monitor the inventory (stock level) effectively and efficiently  lack of information about the products sold as well as existing products among the stores. - Staff was not well-trained on the products e.g. stock-take procedure. - Mismanagement on the product supplies e.g. Ordering occurs only after stock level reaches 0. In reality, the manager needs to set the lead time of the product.

20. Information gaps  Stock level cannot be testified.  Customer orders including not-buying and reordering.  External data and facts i.e. policy, competitors, customer’s demand and expectations.

21. Unfulfilled Information needs  Internal requirement: - Integrated reports about the stock level, customer orders and financial reports among the outlets. - Details about distribution and placement of the product. - Information about competitors, customer demands and the market’s status.  External Requirement: - Customers demand new staffs to be more understandable to their products. - Demand an e-procurement.

22. Solutions 1. The main source of information needs to transfer the info to other places at first. 2. The output of information needs to be re-arranged in convenient orders i.e. sorting and avoid duplication. 3. Training course for the staff.

23. Recommendations 1. Information delivered from the center i.e. the main warehouse needs to initially transfer the info of the current inventory to other stores in Hanoi and HCMC  input of goods. 2. Each store should update their information at once when a sales occurs. 3. Inventory management should be well applied so that the products always meet the customers' demand. 4. Perform market research. 5. All these information about sales, orders, inventory turnover and revenues should be seized in an integrated system which the warehouse and other stores can access to it anytime. 6. Training for staff is very necessary to VinaDisc.