1. TOP TASK MANAGEMENT February 22, 2010 Gerry McGovern gerry@customercarewords.com www.customercarewords.com

3. Copyright © Customer Carewords Ltd. Customer Carewords

4. Copyright © Customer Carewords Ltd. 4

5. Tasks Voting Trends

6. Copyright © Customer Carewords Ltd. 6

7. 7 +20%

8. Copyright © Customer Carewords Ltd.

9. Tasks Voting Trends

10. Age

11. 11

12. Selling more in-car satellite navigation/GPS products…

15. 15 Copyright © www.gerrymcgovern.com

16. 16

17. How people buy cars…

18. Benefits: More Important to Customer Reliability / ratings Low fuel consumption Dependable Affordability More Important to Company Engine Design / style Quality Brand reputation

19. #3 Hide Pages from Search Sum / add a number

23. Bottom 20 chart 23

24. Task Performance Indicator Manage tasks: Not content Not technology

26. Task 5 – Box 1.2 Employment What is the title of Box 1.2 on page 73 of OECD Employment Outlook 2009? Median time on task (sec) =215 Optimal time on task (sec) =81 Task Performance

31. Subscribers and readers at subscribing institutions Government officials with accounts Accredited journalists Non-subscribers: browse online version for free Non-subscribers: purchase a copy

35. Task 8 – Tax haven removal When were Andorra, Liechtenstein and Monaco removed from the OECD’s list of tax havens? Median time on task (sec) =125 Optimal time on task (sec) =84 Task Performance

36. Tax Heavens

37. 2 enquires a week

38. 180

39. $20 M $1 M

41. Questions & Answers Take the next step: Visit our website: www.customercarewords.comwww.customercarewords.com Or Email: info@customercarewords.cominfo@customercarewords.com