Presentation on theme: "2.02 Understand leadership and management.. Management is the process of accomplishing the goals of an organization through the effective use of people."— Presentation transcript:
2.02 Understand leadership and management.
Management is the process of accomplishing the goals of an organization through the effective use of people and other resources.
The planning function involves… Analyzing information Setting goals Making decisions to accomplish the goals
The organizing function involves… Identifying the work & resources needed to achieve the goals of the business that have been set in the planning stage.
The staffing function includes the activities involved in… Obtaining the employees Training the employees Compensating the employees
The implementing function involves directing and leading people in order to accomplish the goals set out in the planning stage.
TThe controlling function is used to determine whether a business is accomplishing its goals that were set in the planning stage.
Top Management Mid-management Supervisors Management by others
Executives are top-level managers Responsible for the direction and the success of the business (controlling) Set long-term goals (planning) Held accountable for profitability & success Examples: CEO (Chief Executive Officer President
Mid-managers are specialists Responsible for specific parts of the business Devoted to the organizing, staffing, and implementing functions Examples Marketing Manager Information Technology Manager Customer Service Manager
FFirst level of management RResponsible for the routine work of a group of employees EEvaluate the work of the employees IImplement the plans set forth by executives and mid-managers
Other employees who are not managers, may serve as leaders for a group of employees
The management style is the way a manager treats and involves employees Tactical Strategic Mixed
Directive and controlling Manager makes the major decisions Stays in close contact with employees while they work Typically, use for inexperienced employees or during a crisis
Less directive with employees Involves team members with decision making Typically, used with trusted and/or experienced employees Limited direct supervision
Combination of both tactical and strategic Effective managers can use both styles in order to accommodate different types of employees
Leadership is the ability to motivate individuals and groups to accomplish important goals. What type of traits should a leader possess?
Autocratic Leader Democratic Leader Open or Laissez-faire leader
Used when a leader needs to give direct, clear, and precise orders and makes decisions Situations to use style: During an emergency To direct the work of inexperienced employees
One who includes employees in making decisions Situations to use style: To monitor quality of work of employees To direct the work of employees working as a team
One who gives little or no direction to employees Situation to use style: To monitor achievements and communicate regularly with employees To direct the work of experienced and trained employees
Believe in something other than yourself. Listen to others. Work in a team, never be a loner. Be considerate of a different opinion. Stand for what you believe when criticized. 24
Be a peacemaker above all. Be patient with other people even if they do not see your way. Stick to the promises you make. Work hard as a leader. Thank people for what they do for you even though you may receive no thanks. 25
HHuman resources managers use the management process of managing employees to achieve the objectives of a business.
Planning, staffing, recruiting, & hiring Managing compensation and benefits Managing performance of employees
PPlanning & Staffing CClassifying employees PPermanent LLong term commitment TTemporary HHired for a specific time/job FFull Time 330 or more hours per week (usually 40+ hours) PPart Time SShort work week
Planning & Job Staffing Determining job requirements: The use of job analysis to determine all the duties for a particular job Recruiting and hiring employees The application process Reviewing applications/resumes Interviewing applicants Checking references of applicants Making a job offer to applicants
Recruiting & Hiring New employee orientation Paperwork Training Mentor
Compensation method Time Wage – Direct payment per hour Salary – Direct payment per week, bi-weekly, or monthly Commission – Percentage of sales Piece Rate – Payment per unit produced Base plus incentive – Direct payment plus performance based pay Employee benefits Other items given to employee for working. For example, health insurance, vacation time, sick time, dental insurance, etc.
Employee evaluation Objective evaluations of employees’ quality of work Promotion Advancement of an employee to a position with greater responsibility Transfer Assignment of the employee to a job in another area with similar responsibility Termination Ends employment relationship