1. Core Competencies: What, Why and How Beth Duttlinger, Consultant

2. Definition Core competencies identify the knowledge & skills needed by library employees to provide superior services. Can be broad to identify key aspects Can be more specific to positions

3. Broad http://www.olc.org/CoreCompetencies.asp

4. Specific Core Competencies April 2009

5. What's the big deal? Orientation Continuing Ed Job Descriptions Recruitment Interviewing Performance Evaluations

6. Orientation Standardize Checklist

7. CE Periodic review Staff input http://corecompetencies.wikispaces.com/

8. Job description Identify tasks necessary Abilities needed

9. Recruitment Write ads Define and articulate skill sets for search team

10. Interviewing Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency. Question examples

11. General-Customer Service As a library assistant, how do you ensure that you are providing good service?

12. Computer/Technology Describe a time you solved a problem using technology.

13. Information Literacy/Reference Give an example of a time you weren’t sure what a patron wanted. How did you handle the situation?

14. Integrated Library System Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?

15. Evaluations Document special achievements Set realistic goals Improve performance

16. How to adapt 1. Develop an understanding of core competencies. 2. Review the mission/goals & strategic plan. 3. Develop a list of potential core competencies. 4. Identify relationships and cluster related skills together. 5. Incorporate into corporate culture. 6. Review periodically and consider options for improvement.

17. Resources delicious.com/thelibrarian Ohio Public Library Core Competencies Ohio Public Library Core Competencies WebJunction - IL Course Catalog for Core Competencies WebJunction - IL Course Catalog for Core Competencies WebJunction - Library Staff Competency Collection WebJunction - Library Staff Competency Collection technologytrainingwheels.pbworks.c om / 23 Things and Core Competencies technologytrainingwheels.pbworks.c om / 23 Things and Core Competencies PLCMC core competencies wiki

18. What questions do you have?