1. Staff Spark 4: Cultural Appropriateness Adolescent Champion Project ©2015

2. Culture is…

3. Health care services that are respectful of and responsive to cultural needs (of patients). - U.S. Department of Health and Human Services, Office of Minority Health. (2001) Culturally appropriate services are…

4. Health care services that are respectful of and responsive to cultural needs (of patients). - U.S. Department of Health and Human Services, Office of Minority Health. (2001) Patient Centered Care is… Providing care that is respectful of and responsive to individual patient preferences, needs and values, ensuring that patient values guide all clinical decisions. - Institute of Medicine (IOM). (2001)

5. Making sure we are culturally appropriate is especially important when we work with teens, because teens may already be treated as “less than” by adults.

6. Examples of Culturally Appropriate Interactions Staff and providers:  are sensitive to patient/family religious beliefs  take extra time to help patient complete paperwork if needed  use patient’s terms when appropriate (speak their language)  make an effort to ensure correct pronunciation of patients’ names.

7. Video Observations Video ClipCulturally appropriate careImprovements needed - culture #1: Mariana, receptionist, Dr. Simon #2: Sharif, Dr. Bell

8. #1 Receptionist, Mariana, Dr. Simon #2 Sharif, Dr. Bell Use this link to play video on YouTube: https://www.youtube.com/watch?v=cytETc6FTJ0

10. Sparkler

11. Sources Video clip provided by Center for Young Women, Division of Adolescent Medicine, Children's Hospital Los Angeles, 2012. Available at http://www.chla.org/. Accessed March 4, 2014.http://www.chla.org/ Video clip provided by Physicians for Reproductive Health. Available at http://prh.org/resources/standardized-case-videos-adolescent-reproductive-and-sexual- health/#male. Accessed April 14, 2014. http://prh.org/resources/standardized-case-videos-adolescent-reproductive-and-sexual- health/#male National Center for Cultural Competence, Georgetown University Child Development Center, 2007. Available at http://nccc.georgetown.edu/. Accessed March 4, 2014.http://nccc.georgetown.edu/ U.S. Department of Health and Human Services Office of Minority Health. National Standards for Culturally and Linguistically Appropriate Services in Health Care, 2001. Available at http://minorityhealth.hhs.gov/assets/pdf/checked/executive.pdf. Accessed March 4, 2014. http://minorityhealth.hhs.gov/assets/pdf/checked/executive.pdf Campinha-Bacote J. (2002) The process of cultural competence in the delivery of healthcare services: a model of care. Journal of Transcultural Nursing 13, 181–184. Institute of Medicine (IOM). 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C: National Academy.