1. Alison Gardner alisongardner@virgin.net / alisongardner@theplanb.co.uk Engineering Real Change EAUC Conference: 6 December 2006 www.theplanb.co.uk

2. EAUC Conference: December 6, 2006 University of Hertfordshire Owning the Solution Imposed solutions Vs Collaborative solution development

3. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Real Change –Systems change –Behavioural change –Perception change

4. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Perceiving Success Perceptions Vs Reality Measurement and convergence

5. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Consulting Staff & Students –The process: Presentation to OVC Presentation to Senior Management Team (SMT) Detailed Questionnaires to OVC and SMT Interviews with OVC members Web-based questionnaires for staff and students Establishment of FAQ website Open consultation sessions (3)

6. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Consulting Staff & Students –How well did it work?

7. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire

8. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire

9. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Consulting Staff & Students –The benefits

10. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Consulting Staff & Students –Lessons (re-) learned Process Task

11. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Consulting Staff & Students –Recommendations

12. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Next Steps: 1 Advocacy – staff, students and other stakeholder groups Roadshows to inform and consult on: –Proposed parking solution –New Park & Ride options –Travel solutions / suggestions derived from consultation sessions »Travel plan initiatives –Performance measurement »Real and perceived

13. www.theplanb.co.uk EAUC Conference: December 6, 2006 University of Hertfordshire Next Steps: 2 –Advocacy to support effective implementation To maintain flow of information To sell and re-sell benefits To demonstrate that the consultation process is ‘real’ To allow for continuous demonstration that staff / student suggestions are being pursued

14. Alison Gardner alisongardner@virgin.net / alisongardner@theplanb.co.uk Engineering Real Change EAUC Conference: 6 December 2006 www.theplanb.co.uk