1. Creating a Quality Club
1st Club Officer Training
Teresa Chang, DTM, LGM
D67, Toastmasters International
1313A

2. Creating a Quality Club
Why?
What?
How?

3. Why creating a “Quality Club” ?

4. Toastmasters’ Brand – Where Leaders are Made
I wasn’t born a leader. I committed myself to becoming one. I found that place. I am a leader — and I was made.

5. Toastmasters’ Club Mission
We provide a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater self-confidence and personal growth.

6. Toastmasters’ Core Values
Core Values (R.I.S.E.)
Respect
Integrity
Service
Excellence

7. What is a “Quality Club”?
DCP = Distinguished Club Program (scale, ruler)

8. DCP Analysis (10 goals) Education (6 goals) Membership (2 goals)
Training (1 goal)
Administration (1 goal)
Extra criteria ~~ Membership :
(1) 20 on 6/30 (term end), or
(2) Net Growth 5 (term end minus term beginning)

9. Distinguished Club Program Goals
2 CCs
1 AC (ACB, ACS or ACG)
1 CL, (or ALB, ALS or DTM)
Education
4 new members
Membership
9. At least 4 club officers trained in 2 club officer trainings
Training
10.
a) On-time payment of membership dues at least eight members (at least three renewing members) for 2 times (before 9/30 & 3/31).
b) on-time submission of club officer list (before 6/30)
Administration

10. How to create a “Quality Club”?
MOT = Moment of Truth (bible, recipe)

11. M.O.T. (Moments of Truth 關鍵時刻)
First Impressions
Membership Orientation
Fellowship, Variety and Communication
Program and Meeting Planning
Membership Strength
Achievement Recognition

12. First Impressions
Guests greeted warmly and introduced to officers and members
Guest book and name tags provided
Professionally arranged meeting room
Convenient meeting location
Guests invited to address the club
Guests invited to join

13. Membership Orientation
Formal induction, including presentation of pin and manuals
Assignment of mentor
Education programs and recognition system discussed
Learning needs assessed
Speaking role(s) assigned
Member involved in club activities

14. Fellowship, Variety, and Communication
Guests greeted warmly
Enjoyable, educational meetings
Regularly-scheduled social events
Participation in area, district, and International events
Inter-club events
Club newsletter and/or website – updated regularly

15. Program Planning and Meeting Organization
Program and agenda publicized in advance
Members are prepared to carry out all program assignments
All projects are manual projects
Meetings begin and end on time
Creative Table Topics™ and activities
Positive and helpful evaluations

16. Membership Strength Club has 20 or more members Members are retained
Promotion in club’s organization or community
Club programs are varied and exciting
Toastmasters sponsoring new members are recognized
Regular membership-building programs

17. Achievement Recognition
Award applications immediately submitted to World Headquarters
Progress chart displayed and maintained
Member achievements recognized with ceremony
Club, district, and International leaders recognized
Club and member achievements publicized
DCP used for planning and recognition

18. Teamwork (among officers / members)
Gestalt Approach :
The whole is greater than the sum of its parts.

19. The Gestalt Approach to Teamwork
How to apply Gestalt Theory for Teamwork :
Know your role.
Know the roles of your teammates.
Communicate your areas of strength.
Take a proactive approach.
Be willing to cover for another officer. #

20. End of Session Creating a Quality Club
1st Club Officer Training