1. Mr. Bill Palfey, CALIBRE Secondary Items Division Headquarters, Department of the Army, G-4 UNCLASSIFIED Army Customer Wait Time and Requisition Wait Time Data Source 12 March 2013

2. UNCLASSIFIED Introduction  Customer Wait Time: Starts with customer document number date and ends with the date of issue.  Sources of Fill include: DVD, lateral Issue on or off post, local purchase, returns from maintenance, referrals on and off post, SSA fills, serviceable turn ins, and wholesale fills  Includes classes 2, 3P, 4, and 9  Data source: Standard Army Retail Supply System (SARSS) and database calculations (the actual CWT and CWT percentiles)  Requisition Wait Time: Starts with the SARSS document number and ends at the receipt. Similar to LRT. Detailed data uses LRT data for segment performance measurement  Sources of Fill include: DVD, lateral issue on or off post, local purchase, referrals on and off post, and wholesale fills  Includes classes 2, 3P, 4, and 9  Data source: SARSS, LMARS (for LRT), database for RWT and segments 2

3. UNCLASSIFIED Army Logistics Information Warehouse 3 https://liw.logsa.army.mil Requires a CAC to Access

4. UNCLASSIFIED 4 Click here to launch the Integrated Logistics Program (ILAP) Army Logistics Information Warehouse Get other LIW Apps here

5. UNCLASSIFIED Integrated Logistics Analysis Program (ILAP) 5 Expand the Distribution Management directory

6. UNCLASSIFIED ILAP Distribution Management Applications 6 Expand Supply Chain Metrics and find CWT and RWT applications

7. UNCLASSIFIED Afghanistan Customer Wait Time 7 Set Report Filters: Date Range Report Type SC IPG SOF SC SOF SC SUM SUM Location IPG Supply Class Report Level RIC_STOR MSC_SPT Instl ACOM CTASC Component Specific Location

8. UNCLASSIFIED Afghanistan Customer Wait Time Summary 8 Right click to drill down and get CWT document level detail Document Count CWT CWT Percentiles 50, 85, 95

9. UNCLASSIFIED Afghanistan Customer Wait Time Details 9 Doc No SOF IPG PNIIN/NIIN CWT Date Issue Rcpt Doc No Date Rcpt Price SOS SCMC QTY EX PRICE PROJ CD RIC_STOR Others QTY EX PRICE PROJ CD RIC_STOR Others

10. UNCLASSIFIED Afghanistan Requisition Wait Time 10 Same filter options as the CWT Summary Application Different report options (RWT Monthly default)

11. UNCLASSIFIED Afghanistan Requisition Wait Time Summary 11 Document Count RWTRWT Percentiles 50, 85, 95 Supply Class: 9, GS and U Right click to drill down and get document level detail

12. UNCLASSIFIED Afghanistan Requisition Wait Time Details 12 Doc No SOF IPG PNIIN RWT RIC_Stor RIC_Fr Date Rcpt Price SOS SCMC Segment data TCNs PROJ CD Mode Others Segment data TCNs PROJ CD Mode Others Qty

13. UNCLASSIFIED Conclusion  Fun Facts  CWT and RWT data are ready o/a the 8 th of the following month  SCI gets the Army’s entire document level detail CWT database each month  OSD CWT report is Class 9 only  Fielding of GCSS-Army will change this metric, TBD  POC  Mr. Terry Beynon, Chief, Secondary Items Division, DA G4  703-692-9852  Email: terry.w.beynon.civ@mail.mil  Mr. Bill Palfey, Contractor, CALIBRE Systems Inc., Secondary Items Division  703-697-2118  Email: william.j.palfey.ctr@mail.mil 13