2. April 3, 20021 Integrating Your Enterprise Data Workshop Discussion April 3, 2002 Workshop Discussion April 3, 2002

3. 2 Discussion Points  How do trends toward greater enterprise integration affect your enterprise? –How should we define “progress?”  How quickly should we expect this integration process to move?  What are the top three impediments to progress?  How can we address these issues effectively?

4. April 3, 20023 Gartner’s Top Ten Predictions for 2002  External Forces –IT industry will remain challenged, facing accelerated job losses and industry consolidation –Safeguarding people, knowledge, systems and nations will take priority –Consumers using online account management will double by 2005  Business Behavior –Short-tem focus on costs will squeeze IT organizations in 2002 as demand increases –Outsourcing and use of trusted suppliers will grow –Through 2004, CRM will be critical component of corporate strategy  Applications and Technology Trends –In 2002, IT infrastructure will still have to meet critical IT initiatives, despite budget restraints –More than 50% of mobile applications deployed at the start of 2002 will be obsolete by end 2002 –By 2004, web services will dominate deployment of new apps –Leading edge businesses will exploit application integration to generate business innovation Source: Gartner’s AV-15-1547, January 9, 2002

5. April 3, 20024 How do these trends affect government?  Three criteria for “progress” –Degree of integration of applications and data  Can any enterprise application get to any necessary data in a seamless manner? –Currency of data available to the applications  Does that data reflect the most recent pertinent transaction, regardless of the application that managed that transaction? –Cost effectiveness of the integrated system  How large a penalty do we pay for replicated data, for multiple views of the constituent, and how much burden do we impose on the constituent to sustain these replications?  Are these accurate indicators for success in government?

6. April 3, 20025 How quickly should we expect progress?  Pressures from the outside –By 2005, expect 45% of US adult population to use online credit account management (97.5M vs. 26.7M in 2001) – more and more the norm –Cost cutting and personal safety concerns will keep business travel low in 2002, increasing need for collaboration tools and technologies –Integration will accelerate in 2002 and will extend beyond departmental level, to include partners, suppliers, clients –Competition for scarce resources will focus managers on constraining costs and maintaining strong ROI  “Pressure of rising expectations” is building

7. April 3, 20026 What are the three top impediments?  Some candidates –Availability of capital investment funds –“Technology allergy” derived from past experiences –Reluctance to change what seems to work today –Real or perceived constituent conservatism –Priorities directed against other pressing issues –Entrenched interests across the enterprise –Others?

8. April 3, 20027 How can we address these issues?  Have a clear architectural picture of where you want to go  Build on what exists as much as possible  Avoid the “big bang” approach – use pilot projects and demonstrations  Avoid development cycles that exceed three years  Build for scalability and robustness – you cannot predict the future  Demonstrate the return on investment – and hold your team accountable to deliver it  Build for simplicity and flexibility – you still can’t predict the future